The University of Texas at Austin

ITS Help Desk


The ITS Help Desk provides students, faculty, and staff at The University of Texas at Austin with a centralized point of contact for computer help, questions concerning ITS services, and navigating IT @ UT.

Hours and Location

Phone and Email Support

  • Monday through Thursday, 8 a.m. to 10 p.m.
    Closed for Staff meeting: April 24, 2014: 5-6 p.m.

  • Friday, 8 a.m. to 6 p.m.

  • Saturday and Sunday, noon to 5 p.m.

Service Desk


  • Available to answer questions by telephone, email, or on a walk-in basis
  • Support for personally owned computers at Service Desk
  • Support for departmentally and personally owned computers via phone and chat
  • Coaching on resolving many common computer problems, including backing up data, securing your computer, and updating your operating system and applications
  • Referrals to expert systems consultants specializing in Unix, Windows, Macintosh, or desktop and networking systems
  • Referrals to expert applications consultants specializing in statistical, mathematical, database management, Web publishing, or desktop software applications


Consulting with the ITS Help Desk via phone, email, or the walk-in services is available at no cost to students, faculty and staff.

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!