The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

UT Service Desk

Jobs

The UT Service Desk is now accepting applications.

Apply for a UT Service Desk job.

Title: UT Service Desk Consultant
Availability: 19 hours of availability, 2-semester commitment (spring and fall), Monday-Friday 8 a.m. - 5 p.m. preferred.
Salary: Starting at $11.00 per hour
Hours of Operation:
Monday - Thursday, 8 a.m. - 10 p.m.
Friday, 8 a.m. - 6 p.m.
Saturday and Sunday, noon to 5 p.m.
Important Information: Hourly positions with ITS do not have academic titles, do not earn benefits, and cannot qualify out-of-state students for in-state tuition rates. The University of Texas is an Equal Opportunity employer.

Job Description

Our UT Service Desk consultants provide excellent customer service and first-level technical support to the University of Texas at Austin community. We provide support and assistance through our call center, e-mail system, and Service Desk.

Job Duties

  • Complete UT Service Desk training that will help you grow and preserve your knowledge of Service Desk procedures and ITS products and services
  • Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
  • Make sure all problems are resolved via phone, e-mail, and Service Desk
  • Maintain Service Desk technical documentation

What We Can Offer You

  • Flexible hours to accommodate your course schedule
  • Very useful applied computing skills
  • Valuable customer service experience
  • The convenient work location of the Flawn Academic Center (FAC)
  • Opportunity to further professional development through position advancement
  • The ability to help people and feel good about doing so!
  • A fun work environment

Required Qualifications

  • High school graduate
  • Must be authorized to work in the United States on a full-time basis for any employer.
  • Active student status at a higher education institution

Preferred Qualifications

  • Very strong interpersonal and communications skills
  • Experience working in a customer service environment
  • Experience troubleshooting Windows, Macintosh, or Unix environments

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!