The University of Texas at Austin

ITS Help and Service Desk

Jobs

The ITS Help and Service Desk is now accepting applications.

Title: Help and Service Desk Consultant
Availability: 19 hours of availability, 2-semester commitment (spring and fall), Monday-Friday 8 a.m. - 5 p.m. preferred.
Salary: Starting at $11.00 per hour
Hours of Operation:
Monday - Thursday, 8 a.m. - 10 p.m.
Friday, 8 a.m. - 6 p.m.
Saturday and Sunday, noon to 5 p.m.
Important Information: Hourly positions with ITS do not have academic titles, do not earn benefits, and cannot qualify out-of-state students for in-state tuition rates. The University of Texas is an Equal Opportunity employer.

Job Description

Our ITS Help and Service Desk consultants provide excellent customer service and first-level technical support to the University of Texas at Austin community. We provide support and assistance through our call center, e-mail system, and Service Desk.

Job Duties

  • Complete Help and Service Desk training that will help you grow and preserve your knowledge of Help and Service Desk procedures and ITS products and services
  • Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
  • Make sure all problems are resolved via phone, e-mail, and Service Desk
  • Maintain Help and Service Desk technical documentation

What We Can Offer You

  • Flexible hours to accommodate your course schedule
  • Very useful applied computing skills
  • Valuable customer service experience
  • The convenient work location of the Flawn Academic Center (FAC)
  • Opportunity to further professional development through position advancement
  • The ability to help people and feel good about doing so!
  • A fun work environment

Required Qualifications

  • High school graduate with 6 months of experience in computing, problem solving, and/or troubleshooting
  • Must be authorized to work in the United States on a full-time basis for any employer.
  • Active student status at a higher education institution

Preferred Qualifications

  • Very strong interpersonal and communications skills
  • Experience working in a customer service environment
  • Experience troubleshooting TCP/IP applications in the Windows, Macintosh, or Unix environments

If you meet these qualifications, apply for a Help and Service Desk job using our job application form.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!