The University of Texas at Austin

ITS Help and Service Desk

Overview

The ITS Help and Service Desk provides students, faculty, and staff at The University of Texas at Austin with a centralized point of contact for computer help, questions concerning ITS services, and navigating
IT @ UT.

512-475-9400

help@its.utexas.edu

Submit a Help Request Online

Hours and Location

Intersession Hours: December 17-19, 2014 and January 2-18, 2015.
Open Monday - Friday 8 am to 6 pm.
Closed Weekends.

Closed Winter Break: December 20, 2014 - January 1, 2015.

Phone and Email Support

  • Monday through Thursday, 8 am to 10 pm

  • Friday, 8 am to 6 pm

  • Weekends, 12 - 5 pm

Service Desk

Features

  • Available to answer questions by telephone, email, or on a walk-in basis
  • Support for personally owned computers at Service Desk
  • Support for departmentally and personally owned computers via phone and chat
  • Coaching on resolving many common computer problems, including backing up data, securing your computer, and updating your operating system and applications
  • Referrals to expert systems consultants specializing in Unix, Windows, Macintosh, or desktop and networking systems
  • Referrals to expert applications consultants specializing in statistical, mathematical, database management, Web publishing, or desktop software applications

Cost

Consulting with the ITS Help and Service Desk via phone, email, or the walk-in services is available at no cost to students, faculty and staff.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!