The University of Texas at Austin

ITS Help and Service Desk

Overview

The ITS Help and Service Desk provides students, faculty, and staff at The University of Texas at Austin with a centralized point of contact for computer help, questions concerning ITS services, and navigating
IT @ UT.

512-475-9400

help@its.utexas.edu

Submit a Help Request Online

Hours and Location

Phone and Email Support

  • Monday through Thursday, 8 am to 8 pm

  • Friday, 8 am to 6 pm

  • Weekends, Saturday 12 - 6 pm, Closed Sunday

Service Desk

Features

  • Support any ITS service that is on personal or University owned computer or device.
  • Will escalate tickets to desktop support or UT Business office to fulfill customer requests.
  • Assist with EID policy, creations, merges and password resets.
  • Provide assistance with getting University affiliates connected to the ‘utexas’ network, as well as walking guests through their WiFi (wireless network) options.
  • Assist customers with email services (UTmail, AEMS and Office365) as well as assisting with configuration on desktop, mobile and tablet devices.
  • Can suggest anti-virus software, but not install or assist with virus removal.
  • Can provide general advice on updating operating systems, checking available hard drive space or general computing needs, but not hardware support.
  • (Service Desk) Check out tables to student organizations, act as a drop-off/pick-up location for lost and found items and provide media destruction for certain University devices. Media destruction available for faculty and staff only.
  • (Service Desk) Perform Toopher (Two Factor Authentication) resets (when presented with a current, government issued photo ID).

Cost

Consulting with the ITS Help and Service Desk via phone, email, or the walk-in services is available at no cost to students, faculty and staff.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!