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ITS Help Desk

Jobs

Help Desk Consultants

The ITS Help Desk is not currently hiring. However, we are accepting applications and anticipate opening additional positions in mid-August.

We are looking for individuals with great communication and customer service skills that will go the extra mile for our Longhorn community.

Title: Help Desk Consultant
Availability: 15-19 hours of availability and a 2-semester commitment (spring and fall)
Salary: Starting at $9.25 per hour
Hours of Operation: Monday-Friday, 8 a.m. - 6 p.m.
Important Information: Hourly positions with ITS do not have academic titles and cannot qualify out-of-state students for in-state tuition rates. The University of Texas is an Equal Opportunity employer.

Job Description

Our ITS Help Desk consultants provide excellent customer service and first-level technical support to the University of Texas at Austin community. We provide support and assistance through our call center, e-mail system, chat service, walk-in, and computer drop-off services.

Job Duties

  • Complete Help Desk training that will help you grow and preserve your knowledge of Help Desk procedures and ITS products and services
  • Politely respond to the customer's problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
  • Make sure all problems are resolved via phone, e-mail, chat, walk-in, and drop-off service
  • Maintain Help Desk technical documentation

What We Can Offer You

  • Flexible hours to accommodate your course schedule
  • Very useful applied computing skills
  • Valuable customer service experience
  • The convenient work location of the Flawn Academic Center (FAC)
  • The ability to help people and feel good about doing so!
  • A fun work environment

Required Qualifications

  • High school graduate with 6 months of experience in computing, problem solving, and/or troubleshooting
  • Active student status at a higher education institution

Preferred Qualifications

  • Very strong interpersonal and communications skills
  • Experience working in a customer service environment
  • Experience troubleshooting TCP/IP applications in the Windows, Macintosh, or Unix environments

If you meet these qualifications, apply for a Help Desk job using our job application form.