The University of Texas at Austin

IT Systems Management

Overview

The IT Systems Management (ITSM) team operates and provides expert support of centrally funded services such as UTBackup, Enterprise Whole Disk Encryption, and Absolute Manage. We serve as systems management consultants to the campus, exchanging knowledge and techniques used to build common best practices. In addition, ITSM maintains the management infrastructure used by ITS Managed IT Support in their contracted service operations.

Features

  • Professional consulting on managing desktops, laptops, and mobile devices.
  • Manage infrastructure for applying policy mandated security controls.
  • Deploy operating systems, updates, and third-party software patches.
  • Collaborate with campus groups to maintain University computer hardware standards.
  • Serve as technical resource on common good services for campus units.
  • Serve as technical resource for the Managed IT Support team.

Cost

Consultation with the IT Systems Management team is available at no cost to University of Texas at Austin departments. However, participation in some projects will incur an hourly rate for completion based on need and complexity. Please contact its-us-dsm@austin.utexas.edu for more information.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!