The University of Texas at Austin

Managed IT Support

Overview

MITS support phone number: 512-475-9406‚Äč

Managed IT Support (MITS) provides colleges, schools and departmental units with customer-focused information technology resources and support. Friendly, knowledgeable staff who understand your technical environment work with you to meet your business needs.

By implementing an efficient, cost-contained approach to fully managed IT support, this team of experts can use a variety of tools and approaches to deploy applications, updates and patches, detect problems and troubleshoot computer issues. We also deploy new hardware, facilitate computer life-cycle and inventory control, and provide support for individuals and the applications they use.

Features

  • Predictable, cost-contained approach to fully managing desktop support requirements.
  • Implementation of mandated UT security policies.
  • Centralized security management, tracking, performance monitoring and reporting.
  • Providing remote and onsite support, repair and problem resolution for the customer.
  • License cost waive for desktop backup software.
  • Coordinating with other ITS Departments as needed.

Cost

See the pricing page and the MITS Annual Report for details.

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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!