The University of Texas at Austin

Managed Server Support

Standards

The list below contains common technology options that can be deployed as part of the Managed Server Support (MSS) service. Custom solutions may also be supported at the Hourly rate.


Server Resources

  • Utilizing the ITS Virtual Servers fee for service offering is the preferred solution. Physical systems can also be purchased by the customer.
  • Both Virtual and Physical servers will be located on-premise, preferably in the (University Data Center (UDC)) and monitored 24\7.
  • Dell is the preferred physical server manufacturer. Standard physical servers configured for the UDC can be purchased in the UT Market.

Operating Systems

MSS Operational Support provides base support for physical and virtual servers. The most recent OS release is preferred; currently RHEL6 64bit for Linux and Windows Server 2012 R2 for Microsoft systems. Other OS solutions may also be supported at an additional Hourly rate.

  1. Microsoft Product Lifecycle Support
  2. Red Hat Enterprise Linux Lifecycle Support

Application Software

MSS Operational Support includes setting up applications to the point of functioning properly. MSS does not include ongoing application support as part of Operational Support. Ongoing application support for open-source or vendor supported products may also be provided at an additional Hourly rate. Ongoing Application Support may include the following functions: configuration, security, maintenance, upgrades, testing, troubleshooting, documentation, vendor relations and product management. MSS does not provide application programming or development support. Below is a table of the more common technologies MSS supports. See the SLA page for additional details.

Databases - Utilizing one of the ITS common good database offerings is preferred. Local databases may also be supported at the Hourly rate.

Applications - For RedHat systems, utilizing Red Hat Software Collections is preferred.

Operating System Web Database Application
Windows Server IIS Microsoft SQL Server EMS
FileMaker Server
Openfire Jabber
Mediasite
ColdFusion
SAS
SPSS
Linux Server Apache MySQL Drupal
Django
Joomla!
Moodle
PHP
Ruby on Rails
Tomcat
Wordpress

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!