Managed Server Support
The list below contains common technology options that can be deployed as part of the Managed Server Support (MSS) service. Custom solutions may also be supported at the Hourly rate.
- Utilizing the ITS Virtual Servers fee for service offering is the preferred solution. Physical systems can also be purchased by the customer.
- Both Virtual and Physical servers will be located on-premise, preferably in the (University Data Center (UDC)) and monitored 24\7.
- Dell is the preferred physical server manufacturer. Standard physical servers configured for the UDC can be purchased in the UT Market.
MSS Operational Support provides base support for physical and virtual servers. The most recent OS release is preferred; currently RHEL6 64bit for Linux and Windows Server 2012 R2 for Microsoft systems. Other OS solutions may also be supported at an additional Hourly rate.
MSS Operational Support includes setting up applications to the point of functioning properly. MSS does not include ongoing application support as part of Operational Support. Ongoing application support for open-source or vendor supported products may also be provided at an additional Hourly rate. Ongoing Application Support may include the following functions: configuration, security, maintenance, upgrades, testing, troubleshooting, documentation, vendor relations and product management. MSS does not provide application programming or development support. Below is a table of the more common technologies MSS supports. See the SLA page for additional details.
Applications - For RedHat systems, utilizing Red Hat Software Collections is preferred.
|Windows Server||IIS||Microsoft SQL Server||EMS|
|Ruby on Rails|