The University of Texas at Austin

Welcoming Students Back to Campus

August 31, 2011

This year the Division of Housing and Food Services (DHFS), the Central Business Office (CBO), the ITS Help Desk and ITS Networking and Telecommunications collaborated to be sure Mooov-In 2011 went especially well. By working together and planning ahead, the team was able to offer seamless support to in-coming students.

  • DHFS ensured students knew how to get IT-related help by distributing ITS Help Desk info cards to all residence hall rooms. Rich Bredahl, Senior IT Manager in DHFS, created a special page on the DHFS website listing when the ITS Help Desk would be onsite in Jester and Kinsolving.
  • Between Friday and Monday alone, ITS Help Desk staff responded to more than 1,600 contacts! Reports are there was a lot of interest in UTmail. One student said "Wow, UT has gmail? That's great!" And another student asked "Where can I get the UT email that does not go away six months after I graduate?" UTmail again.
  • Networking staff were on hand to be sure all went well with Resnet. In a big wireless push over the summer, they improved coverage and performance in the residence halls by upgrading and adding 350 access points (for a total of 1,335) and upgrading 63 POE (Power-over-Ethernet) switches to gigabit Ethernet.
  • And, with the help of CBO, the subscription system to handle DHFS purchase of Tier one service is now included in the room rates, a change that has simplified the process for all.
  • Here are photos from the weekend.

See Also:

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!