SLAs for Mission-Critical Services
This page describes the service level agreements (SLAs) for mission-critical services that Information Technology Services (ITS) provides to the UT Austin campus. As ITS staff continues to improve monitoring capabilities and determine standards for other ITS services, this page will be updated to include that information.
Web Central (www.utexas.edu)
Availability: 99.95% - This figure averages to approximately 4.4 hours planned or unplanned downtime per year.
- Assumptions: COM data center must be operational, including network access, power and air-conditioning.
- Automatic monitoring capability: Yes. If Web Central goes down, ITS staff is automatically notified.
- Record: Availability from Fall 1997-Fall 2001 has been within specifications above.
Performance: The UT Austin home page (http://www.utexas.edu) should load in under 10 seconds for a workstation with a good high-bandwidth network connection.
- Assumptions: The speed with which the Web Central server delivers the home page to the network determines performance. An overloaded or error-prone network connection between Web Central and your computer can affect actual delivery time, as can the performance of your computer.
- Automatic monitoring capability: No. ITS is investigating possible methods for adding this capability.
Other Services:
UMBS (mail.utexas.edu) and other mission-critical ITS services will be added to this page as that information becomes available.
