Current ITS Projects
Project Management Methodology
To better meet customer expectations, improve the quality and delivery of service, and continue building trust across campus, ITS has developed a new framework for all projects that are over 80 hours. The Project Management methodology provides staff with a consistent process—and supporting documents—for planning, executing and tracking ITS projects. The methodology outlined here provides a framework for projects requiring more than 80 hours of work, but the templates can be used with any project if staff members find them helpful.
The project management methodology has seven phases. Each phase has supporting documents to help with planning and execution. These are living documents and are meant to be updated as needed during the course of a project; in fact, each project phase includes updating the documents from the previous phase.
By using this methodology, ITS projects will be more predictable, and ITS will be able to set and adhere to clear expectations both internally and externally. In addition, the methodology will allow ITS to gather consistent information from project to project, predict timelines and outcomes more exactly, and engage in a continuous improvement process.
The overall project framework is outlined in the ITS Project Framework document. Use this document as a guideline for projects.
Project Document Templates
The following templates are for use as deliverables are completed in each phase of the project framework.
Phase 1: Plan
Phase 2: Requirements
Phase 3: Design
Phase 4: Build
- There is no required documentation for the build phase.
Phase 5: Test
Phase 6: Deploy
- Customer Readiness Signoff
- Lifecycle Management Plan
- Service Level Agreement (SLA) (Reference only - SLAs are created and edited via the web)
Phase 7: Lifecycle Management
- Service Retirement Assessment
- Service Retirement Charter
- Service Retirement Governance Recommendation
- Lessons Learned
Note: These templates are living documents and will be revised as ITS gains experience with the project process. If you have suggestions for improvement on any of the documents, please contact ITS.