Help
General Information
- Where do I send my check or Purchase Order?
- Why do students have to provide SDS with proof of enrollment?
- How can I update my licensing information with SDS?
Using TXShop to Purchase Products
- What is TXShop?
- How do I get my UT EID and why do I need it?
- May I register MY EID in MySDS for somebody else's records?
- What if I am trying to renew somebody else's license (or what if I want somebody else to renew my license)?
- Is TXShop secure?
- Do I have to use TXShop?
- Is there a user guide?
- How do I purchase a new license in TXShop?
- How do I renew my current licenses in TXShop?
- How do I upgrade my current licenses to the latest version TXShop?
- How much does shipping cost, and when will my software be shipped?
- What options do departments have for managing faculty/staff licenses?
- I have completed my TXShop purchase. Now what?
- Can I track my order once it has shipped?
- Are refunds available?
- Are license fees pro-rated?
Paying for Software Using TXShop
- How can I pay for software in TXShop?
- What credit cards are accepted?
- Is there an additional "convenience" fee for credit card purchases?
- Why did I get charged sales tax?
- Why was my IDTV account rejected (UT Austin)?
- How do I pay by Purchase Order (non-UT Austin only)?
- Can I purchase multiple orders in TXShop but just issue one Purchase Order (non-UT Austin only)?
- I need to pay by Purchase Order. How can I get an invoice (non-UT Austin only)?
- How does my Purchase Order get invoiced and paid (non-UT Austin only)?
Troubleshooting TXShop Errors
- General information
- Error: The category product has no items in stock. Check back soon!
- Error: You may only purchase product renewal licenses if you purchased a qualifying new or renewal license last year
- Error: You may not purchase this product media without a license. Please add a qualifying license to your cart
- Error: The number of renewals you may purchase cannot exceed the number of licenses you had last year (x)
