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Services & Solutions

ITS Billing Help

Annual Bill

What is the Core Data and Network Services charge?

The Core Data and Network services charge is one of the primary sources of funding ITS Common Good services. A list of these servic The charge is $530 times the total number of Full-Time Equivalent (FTE) employees per applicable budget group.

How is an FTE defined?

Full-time and part-time appointments are measured by the same standard. The FTE is computed using appointment period (from beginning through end date), percent of appointment time, and basis (12 month appointments only; 9 month appointments have been excluded).

(Length of Appointment / Basis of Appointment) X Percent of Appointment Time = FTE

Semester-based student appointments use the same calculation but are split across the 3 semesters. For example, a 25% student appointment for the fall or spring semester is 0.0938 FTE (4.5 months / 12 months * 25%) and for the summer semester is 0.0624 FTE. (0.0938 FTE + 0.0938 FTE + 0.624 FTE = 0.25 FTE)

When are the FTEs determined?

The FTE count for the FY 2015-2016 annual bill is based on FTEs appointed from 09/01/2014 through 08/31/2015.

How is the account determined and how can it be changed?

The account is determined by taking the budget group to which your FTEs are appointed and then adding a 50 [sub account] to the 8-digit budget group number. If there is not a valid 50 sub, we then look to the 51 sub. If neither account is valid, the department will be contacted for guidance.

After the Core Data and Network services charges are applied, departments may process a VT6 to make account changes.

Why are some of my budget groups not assessed the Core Data and Network Services charge?

  • Accounts that receive centrally funded fringe benefits (CFF) are not assessed the fee directly; Information Technology Services receives central funding to offset billing the department directly. This category includes most 14 (state), 20 (AUF), and some 19 (flat-rate tuition funded) accounts. For 19 accounts, a Report Code of CFF on the CA3 screen in *DEFINE indicates that the budget group receives centrally-funded fringe benefits, and would therefore be exempt from this assessment. Note- the CFF Report Code will not appear on 14 and 20 accounts, because these accounts default to CFF.
  • Sponsored Projects (26 accounts) are typically charged an indirect cost rate (overhead), a portion of which covers the Core Data and Network services charges.
  • What services are included in the Core Billing charge?

    For a list of included services, please go to

    Monthly Services Bill

    Why does the bill include both trip and order charges? Aren’t they the same thing?

    They are not the same. The order charge is a processing fee that is assessed per order. The trip charge is assessed when a technician is sent out into the field to work on an order. Please note that even when you cancel a work request, the order charge will still be assessed.

    I did not order Caller ID; can I remove it?

    Current phone models are equipped automatically with caller ID. You can remove the service, but doing so may limit the features on your phone.

    The bill includes a charge for a work order, but we paid that work order last month. What is this charge for?

    Labor is assessed and closed monthly. You may see charges for a work order on multiple bills if the labor is assessed over time and if the work order is completed in a separate month.

    Who authorized this work order? Can I get a copy?

    Yes, as long as you are an authorized contact or signer on the account charged, we can provide you a copy of the original work order.

    This statement should come to me but the contact listed is Joe Smith, Can you change that?

    No, the statement is sent to the individual who is designated as the accounting contact in DEFINE GG5. Whoever is in charge of your DEFINE desks can change the accounting contact for you.

    This location (office, etc.) is no longer occupied by us. Is this charge ours?

    If you have vacated a location and a charge for it still appears on your bill, there are two ways to remove it.

    1. During the 30-day period after the annual bill you may designate lines, phones, and other services to be removed from your account. We will suspend the services and then disconnect them.
    2. If another department is using the line and/or equipment, the charges can be moved to another account. We will need an authorized signer of the destination account to provide the account number and the approval to move the items to it.

    If the change occurs during another portion of the fiscal year, you can fill out an ITS Telephone Service Request form and we will disconnect or move lines, numbers, and other items.

    Why does the bill include two charges for a particular phone number: one for a line and one for a M9616 or other phone model? Is that a duplicate charge?

    The line, physical phone unit, SmartVoice, and class package all appear as separate line items on your bill. You may see the same phone number associated with a variety of itemized charges because of this, but it is not necessarily duplication. If you believe duplicate charges exist, please contact the ITS Business Office by sending an e-mail message to or call (512) 471-5800, and we will correct items as necessary.

    If I change the account number to which a phone is charged, what happens to the money that was paid from the original account on the annual bill?

    Once an item changes to a new account number, the new account number will be charged from that point onward. It does not change money that has already been assessed. Since we do not have access to your DEFINE accounts, you will need to complete a VT6 to move those funds.

    What are the 1RP and 2RP charges?

    Items with designations like 1RP and 2RP refer to data circuits in your area, usually Ethernet connections.

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We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!