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Specializes in desktop, lab, and server management and support for local, departmental IT resources
Cost: Cost depends on services needed
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- Faculty
- Staff
- Technical Staff
- Departments
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- Assess whether local or centralized IT services are best for your organization
- Strategize and prioritize your IT needs, including purchases, lifecycle, and more
- Manage or assist your existing technical staff
- Provide support when regular technicians are out of the office
- Draw on the skills and knowledge of trained IT peers to solve both routine and emergency problems efficiently and effectively
- Provide access to the full knowledge, expertise, and enterprise services in ITS
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Technical support focused on Windows and Unix servers and labs
Cost: Cost depends on services needed
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- Faculty
- Staff
- Technical Staff
- Departments
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- Unix, Windows, and Macintosh server administration
- Administration of database servers, anti-virus servers, network devices, and more
- Computer lab administration
- Web services (Apache, Microsoft IIS, and PHP)
- Directory services (including Microsoft Active Directory), file/print services, mail services, and license management services
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Assistance with Windows server and domain issues
Cost: No cost 30 minute consultation, $95/hour after
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- Faculty
- Staff
- Technical Staff
- Departments
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- Installing and configuring Windows servers (specializing in server security)
- Providing setup and access to the Austin Active Directory
- Windows Terminal server (WTS), VPN server, and Microsoft SQL server design, implementation, and maintenance
- Storage Area Network (SAN) design, configuration, and maintenance
- WINS and DNS design and implementation
- RealAudio/Video and Microsoft media server setup and maintenance
- Third party software setup, including virus checkers, backup software, security, and firewalls
- Migrating to any ITS-provided service
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Assistance with database design and implementation
Cost: No cost
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- Students
- Faculty
- Staff
- Technical Staff
- Departments
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- Provides assistance with choosing an appropriate database application and relational database design
- Help with coding and results verification
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ITS can provide printers and supplies for departments
Cost: No cost
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- Faculty
- Staff
- Technical Staff
- Departments
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- ITS provides a black-and-white or color laser printer, paper supplies, toner cartridges, equipment maintenance, and replacement parts or printer replacement
- Departments must provide a secure location location for the printer, an Ethernet connection to UTnet, and a printer operator
- Printers can have encryption translation capability if desired
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