Report Card
To provide greater accountability and measure performance, services that have SLAs are graded periodically by customers and service managers against their measures. All services are asked these questions.
Response range is 1-5, with 5 being the best.
4.4
| Customer Questions | Average Score |
|---|---|
| The service met my needs | 4.0 |
| The availability of this service met my expectations | 5.0 |
| The communication about this service met my expectations | 4.0 |
| The resolution of problems on this service met my expectations | 3.5 |
| I understand the roadmap for this service. | 4.0 |
| Overall, I am very satisfied with this service | 5.0 |
| Customer Responses (number of responses) | 2 |
5.0
| Service Manager Questions | Score |
|---|---|
| The service met SLA requirements | 5.0 |
| The availability of this service met SLA expectations | 5.0 |
| The communication about this service met SLA expectations | 5.0 |
| The resolution of problems on this service met SLA expectations | 5.0 |
| The roadmap for this service is up to date and reflect the future path | 5.0 |
| As the manager of this service, I am very satisfied | 5.0 |
Apr 16, 2009