The University of Texas at Austin

Digital Certificates

Last Updated: March 26, 2014 @ 12:29 pm
Next Review Date: 01/01/2015
Service Manager: Cam Beasley
Governance Group: None
Document Status: Published

Key Metrics

  • Service Availability (by year): 99.9%

Overview

This document defines the service level agreement for Digital Certificates.

Service Description

The Digital Certificates service leverages InCommon's partnership with Comodo and includes unlimited certificates for one fixed annual fee (paid by ITS), including SSL, extended validation, client (personal), and code signing certificates. All of the domains owne or controlled by UT Austin (.edu, .net, .org., .com, and others) are covered.

Digital Certificates allow users to exchange information securely via e-mail as well as employ certificate-based encryption. The service does not provide the mechanisms to use the certificates directly. Instead, it is the information used by applications to ensure that data is secure and authentic.

Intended users

Digital Certificates can be used by faculty and staff.

Supported Computing Environment

Please see InCommon's list.

Technical Support

Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day. Tier 3 requests will escalated to the vendor.

Tier 1 Support

End users should start with Tier 1 technical support. Any user can call the ITS Help Desk at 512-475-9400. Users with a departmental Technical Support Contact (TSC) should contact that individual.

Tier 2 Support

Departmental support staff and the ITS Help Desk may escalate issues to Tier 2 (the Information Security Office).

Maintenance

The vendor controls the maintenance schedule for the service. Scheduled maintenance is generally performed Tuesday or Saturday evenings.

User responsibilities

Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

In addition, Digital Certificates users agree to:

In addition, departmental IT Support Staff agrees to:

  • Assume responsibility for keeping contact information for their department's desktop support staff current and ensure that there are adequate backups.

  • Refrain from backing up signing keys.

Cost of Service

Service is available at no additional cost to faculty and staff

References

http://www.utexas.edu/its/help/digital-certificates/845 http://www.utexas.edu/its/help/user-certs

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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!