Last Updated: January 23, 2012 @ 3:19 pm
Next Review Date: 01/01/2014
Service Manager: Jennifer M Coast
Governance Group: None
Document Status: Published
- Availability: 99.5%
This document defines the service level agreement for Web Central.
Web Central is the university's primary Web server and publishing environment. It is the face of the university to the world at www.utexas.edu. In partnership with University Communications and University Marketing and Creative Services, ITS supports publishers and provides the templates that shape the look-and-feel of the Web pages on the UT website. ITS also implements and maintains the servers, search engines and technical environment.
Web Central can be used by faculty, staff, departments, colleges and schools.
Supported computing environment
The minimum recommended operating system and client software requirements are:
- Mozilla Firefox 3.6 or the latest version of Firefox for Mac, Windows, and Linux
- Apple Safari 5.0 or higher for Mac
- Microsoft Internet Explorer 7.0 or higher for Windows
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.
End users should start with Tier 1 technical support. Any user can call the ITS Help Desk at 512-475-9400.
Departmental support staff and the ITS Help Desk may escalate issues to Tier 2 support, which is the Web Technologies Team.
ITS will notify customers about both scheduled and unscheduled maintenance using the ITS Services Status page. Services may not be available during maintenance periods.
Scheduled maintenance may occur at any time. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.
ITS will notify customers using the ITS Services Status page of service availability and service delivery issues for Web Central.
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.
All users developing Web applications on Web Central should be familiar with the university's Minimum Security Standards for Applications Development and Administration, found on the ITS Policies, Standards, and Guidelines page as well as the Secure Web Application Coding Guidelines.
Cost of Service
Cost information for this service can be found on the Web Central web site.