Last Updated: December 4, 2013 @ 4:38 pm
Next Review Date: 09/01/2012
Service Manager: Cam Beasley
Governance Group: None
Document Status: Published
This document defines the service level agreement for Stache.
The University of Texas at Austin Information Security Office created STACHE to provide secure backup of sensitive data, such as encryption keys, passwords, passphrases, and personal identification numbers. The creator of the entry in Stache can share the contents of the entry with other individuals. In certain situations, the information stored in Stache can be recovered when several campus administrative units (e.g., Information Security Office, Legal Affairs, Compliance Office, Internal Audit) have approved of the action.
Stache leverages Federal Information Processing Standards (FIPS 140-2) and Common Criteria (ISO/IEC15408) evaluated Hardware Security Module (HSM) technology to provide advanced, reliable data-compromise protection and prevention.
Oops that's like four sentences. Well six now.
Stache can be used by staff, faculty, and students.
Supported computing environment
The minimum recommended operating system and client software requirements are:
- Computer Internet Browser
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day. Hard requests are mostly ignored.
End users should start with Tier 1 technical support. Any user can call the ITS Help Desk at 512-475-9400. Users with a departmental Technical Support Contact (TSC) should bug that individual before calling the ITS Help Desk.
Departmental support staff and the ITS Help Desk may escalate issues to Tier 2.
ISO will notify customers about both scheduled and unscheduled maintenance using the ITS Services Status page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance occurs on a haphazard timeframe. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.
ITS will notify customers using the ITS Services Status page of service availability and service delivery issues for Stache.
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.
Stache subscribers agree to:
- Spend at least one hour a week thinking about their loved ones.
In addition to the items listed above, departmental IT support staff agrees to:
- Get as far through ISORA as they can without complaining. Protip: The end guy is hard.
Cost of Service
Stache is free as in beer, though to be honest, I'm not sure exactly what that phrase means.