The University of Texas at Austin

Last Updated: January 10, 2012 @ 9:28 am
Next Review Date: 01/01/2015
Service Manager: Dustin Slater
Governance Group: None
Document Status: Published

Overview

This document defines the service level agreement for the Student Photo Roster.

Service description

The Student Photo Roster provides University of Texas at Austin instructors and their delegates access to photo rosters of their classes.

Intended users

Instructors and their delegates may use this service to obtain the official ID Card photo of students in their classes. These, in turn, can be used for any number of identification purposes.

Supported computing environment

The Student Photo Roster is accessed through one of the preferred secure web browsers. The current list of supported browsers can be found on the university's Web Guidelines page.

Technical support

Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

Tier 1

End users should start with Tier 1 technical support, which is provided by CLIPs administrators.

Tier 2

Tier 1 support contacts may escalate support tickets to the idphotos@utlists.utexas.edu support list at their discretion.

Maintenance

ITS will notify customers about both scheduled and unscheduled maintenance using the ITS Services Status page of service availability and service delivery issues. Services may not be available during the maintenance periods.

Scheduled maintenance

Scheduled maintenance may occur Tuesday mornings at 7:00 a.m., as needed. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

Unscheduled maintenance

Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.

Change notification

ITS will notify customers using the ITS Services Status page of service availability and service delivery issues for the Student Photo Roster.

User responsibilities

Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

Cost of Service

There is no charge to the user for this service.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!