Last Updated: May 22, 2013 @ 9:43 am
Next Review Date: 01/01/2014
Service Manager: Dustin Slater
Governance Group: None
Document Status: Published
This document defines the service level agreement for Shibboleth.
UT Austin's Shibboleth services provides authentication services to Service Providers who are unable to utilize Central Web Authentication.
Shibboleth provides familiar UT EID based authentication to end users while customizing and restricting the attribute information provided to Service Providers.
Shibboleth can be used by campus departments or organizations who wish to provide consistent authentication behavior to the consumers of their service.
Shibboleth is most commonly utilized when the Service Provider is a 3rd party vendor that is not housed on campus. Central Web Authentication and TED LDAP authentication services are not available for these Service Providers.
Supported computing environment
Service Providers may consult the Shibboleth documentation at the official site: Shibboleth
Users of the services that implement Shibboleth authenticate through a familiar web interface. This login page is supported on the list of preferred secure browsers. The current list of browsers can be found on the university's Web Guidelines page
Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.
End users should start with Tier 1 technical support. Any user can call the ITS Help Desk at 512-475-9400.
Departmental support staff and the ITS Help Desk may escalate issues to Tier 2. The Identity Management (IDM) Liaison will refer issues to IDM team members as needed.
ITS will notify customers about both scheduled and unscheduled maintenance using the ITS Services Status page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance may occur Thursday mornings at 9:00am, as needed. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.
ITS will notify customers using the ITS Services Status page of service availability and service delivery issues for Shibboleth.
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.
Departments who implement a service utilizing this service agree to the Shibboleth AUP
Cost of Service
Shibboleth is centrally funded. There is no charge to the user for this service.
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