The University of Texas at Austin

Campus Red Hat Network Satellite (RHNS)

Last Updated: October 2, 2012 @ 4:29 pm
Next Review Date: 01/01/2015
Service Manager: William J Bova
Governance Group: None
Document Status: Published

Key Metrics

  • Availability: 99%
  • Download and provide appropriate patches: 1 business day
  • Fulfill request to create RHNS group: 2 business days

Overview

This document defines the service level agreement for the Campus Red Hat Network Satellite (RHNS) service.

Service description

The Campus Red Hat Network Satellite (RNHS) service provides a mechanism for Red Hat Enterprise Linux (RHEL) based hosts to download installation media and receive entitlements, patches and updates. This campus service obviates the need for individual departments, colleges, and schools to purchase Red Hat subscriptions. This campus service enables University-owned computers to install and run a licensed copy of RHEL, and to receive, apply, and manage the latest patches and updates for RHEL. Also, campus based hosts that use this service will not use external bandwidth to receive their updates.

Intended users

The Campus Red Hat Network Satellite (RNHS) service can be used by faculty and staff ("Subscribers") on University-owned computers. Departmental units (“Departments”) with a need to manage more than 10 hosts can, via their TSCs, request and use an RHNS Group.

Supported computing environment

This service supports Red Hat Enterprise Linux based hosts with updates for Red Hat products. The Campus RHNS service supports the following:

Operating Systems Updates and Patches

ITS will download and make available for distribution, updates provided by the vendor (Red Hat) as they are released. The Campus RHNS service is set to synchronize with Red Hat once a day, every day, between 1:00 am and 3:00 am. ITS will download patches for supported products as prescribed by Red Hat at: https://access.redhat.com/support/policy/updates/errata/

Technical support

Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

Tier 1

Subscribers should start with Tier 1 technical support. Any user can call the ITS Help Desk at 512-475-9400. Requests by Departments for creation of RHNS groups should be sent to the Help Desk.

Tier 2

Departments and the ITS Help Desk may escalate issues to Tier 2.

Maintenance

ITS will notify Subscribers about both scheduled and unscheduled maintenance using the ITS Services Status page of service availability and service delivery issues. Services may not be available during the maintenance periods.

Scheduled maintenance

Scheduled maintenance occurs every 2nd and 4th Tuesday of each month from 12:00pm to 1:00pm. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

Unscheduled maintenance

Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.

Change notification

ITS will notify customers using the ITS Services Status page of service availability and service delivery issues for Campus RHNS. ITS staff will announce the availability of major updates by sending e-mail to it-talk@utlists.utexas.edu.

User responsibilities

Subscribers of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

Campus Red Hat Satellite Network (RHNS) Subscribers agree to:

  • Configure clients to use the Campus RHNS server properly
  • Not distribute activation keys to unauthorized users.

Cost of Service

Cost information for this service can be found on the Campus RHNS service page.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!