The University of Texas at Austin

Electronic Inbox

Last Updated: September 11, 2013 @ 1:56 pm
Next Review Date: 01/01/2015
Service Manager: Cooper Henson
Governance Group: None
Document Status: Published

Overview

This document defines the service level agreement for the Electronic Inbox.

Service description

Most of the administrative functions of the university are facilitated by creating, routing, and approving documents through the *DEFINE ERP application. The Electronic Inbox provides administrative users an overview of and point-of-access for all of the documents for which s/he has responsibility. The Electronic Inbox application provides a list of all of the documents currently routed to a person, a list of the documents created by a user, and a list of the documents that a user is "watching" (via Notification or Informational copies). It also allows users to travel to those documents to perform their work.

Availability: 99.39%

Intended users

The Electronic Inbox can be used by faculty and staff.

Supported computing environment

The minimum recommended operating system and client software requirements are:

Technical support

For questions concerning the Electronic Inbox, or questions concerning Inbox Preferences, contact the Office of Accounting Help Desk at askUS@austin.utexas.edu, or by telephone at 512-471-8802.

Users can also call the ITS Help Desk at 512-475-9400. Developers can send an email to dehelp@utlists.utexas.edu

Maintenance

ITS will notify customers about both scheduled and unscheduled maintenance using the ITS Services Status page of service availability and service delivery issues. Services may not be available during the maintenance periods.

Scheduled maintenance

Scheduled maintenance occurs bi-weekly on Wednesdays between 5:00pm and 7:00pm as required. Maintenance may be scheduled at other days/times when required to coordinate with other developers. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

Unscheduled maintenance

Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.

Change notification

ITS will notify customers using the ITS Services Status page of service availability and service delivery issues for the Electronic Inbox

Application developers and owners who depend upon the the Electronic Inbox service will receive additional updates from the DEFINE Internals/Enterprise Workflow group via the DEFINE developers list (defisc@utlists.utexas.edu) or TXEDGE (txedge@utlists.utexas.edu).

User responsibilities

Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.

Electronic Inbox subscribers agree to:

  • Periodically review and discard Information and Notification copies of electronic documents

  • Provide testing and feedback for requested enhancements

In addition to the items listed above, departmental IT support staff agrees to:

  • Notify the Office of Accounting Help Desk if experiencing any problems

  • Contact the Office of Accounting Help Desk if training is required

Cost of Service

The Electronic Inbox is provided as a common good service with no additional costs to departments or users.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!