Urgent Email System
Last Updated: December 16, 2015 @ 2:41 pm
Next Review Date: 01/01/2016
Service Manager: Heather Langley
Governance Group: IT Architecture & Infrastructure
Document Status: Published
This document defines the service level agreement for the Urgent Email System.
The Urgent Email System is a web application and an updated solution that allows authorized senders to send Urgent Bulk Emails to all the students and employees of UT Austin during an emergency. Urgent Bulk Emails are defined as “an important announcement from an executive officer or designated representative regarding an imminent occurrence.”
The Urgent Email System can be used by authorized senders from University Operations-Communication and Campus Safety & Security.
Supported computing environment
The minimum recommended operating system and client software requirements are:
For questions concerning the Urgent Email System, contact the ITS Ecommunications Group at firstname.lastname@example.org.
Users can also call the ITS Help Desk at 512-475-9400.
For after-hours emergency technical support, contact the System Operators at email@example.com. Operators will contact Urgent Email Stewards, who will respond immediately upon notification.
ITS will notify customers about both scheduled and unscheduled maintenance using the ITS Services Status page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance occurs monthly on the third Monday between 9:00am and 11:am as required. Maintenance may be scheduled at other days/times when required to coordinate with other developers. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.
Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the ITS Services Status page.
ITS will notify customers using the ITS Services Status page of service availability and service delivery issues.
Subscribers (users) of the service and identified owners/administrators agree to be aware of and adhere to the university's Acceptable Use Policy.
Urgent Email System subscribers agree to:
Periodically login to the system to confirm that they can access it through regularly-used browsers.
Periodically test the Urgent Email System.
Cost of Service
The Urgent Email System is provided as a common good service with no additional costs to authorized departments and users.