Project: Service Provisioning Technology Selection
Service Provisioning Technology Selection Project
12/20/2013 - The requirements phase will be closed pending executive review in the second week of January. Vendor evaluation against these requirements has begun and will continue through February. More frequent updates can be found At the ITS Service Provisioning blog.
With the University’s new focus on shared services between departments, it is clear that researching and choosing a technology solution that will best allow ITS technology service providers to integrate into a single, robust provisioning system has become a critical business need. This system will provide a framework for the selection, invoicing, and provisioning of ITS subscription services for individuals and departments.
The Service Provisioning Technology Selection project will document campus requirements for information technology (IT) service provisioning and select and procure one or more business process and technology solutions to satisfy those requirements for Information Technology Service’s (ITS) services.
This project will address the selection of a technology solution that enables the service provisioning activities that university constituents depend on. This includes:
- Document applicable requirements and use cases.
- Research solutions and develop a reference architecture for service provisioning.
- Define the business processes to be used for the use cases.
- Select and procure the technology solution.
The selected technology should support the following activities:
- Service Discovery – Customers can see a catalog of ITS IT services that are available and applicable.
- Selection and Ordering – Services are selected and the transaction is completed with all of the information needed by the service provider to fulfill the customer’s request.
- Service Provisioning – Either manual notifications or service calls via an API or other mechanism will notify the service providers, or downstream service-specific service provisioning systems, to fulfill a customer’s request. These messages are bi-directional, allowing the service provisioning system to notify a customer of a fulfilled order as well as keep a log of past and current service subscriptions.
- Billing and payment – Services requiring up-front payment via a cash mechanism or departmental billing will be fulfilled prior to services being processed or provisioned by a service provider.
- Renewals – Customers are notified via email and can see subscriptions to services that are expected to continue past the current subscription year and the financial ramifications of this renewal.
- Extensibility – New services can be added and removed as made available by ITS service providers. Open protocols allowing the push and pull of data from these providers for reconciliation.
- Personal Account Auditing – Non-technical users’ ability to clearly see current subscription data as well as departmental management of constituents utilizing subscription services.
- Reporting – Collection and storage of subscriptions by service and the logical storage of data enabling administrators and staff to easily view a user or department’s subscription data and history.
The project scope does not include the actual implementation of the selected technology solutions. Technology solution implementation will be managed as a follow-on project.