Telephone User's Guide
Custom Calling Features (CCF)
| Abbreviation | Description |
|---|---|
| CCW |
Cancel Call Waiting |
| CFB |
Call Forward Busy |
| CFD | Call Forward No Answer |
| CFI | Call Forward All Calls from campus numbers only |
| CFU | Call Forward All Calls from campus and non-campus numbers |
| CHD | Call Hold |
| CPU | Call Pick Up |
| CWT | Call Waiting from off-campus only |
| CWI | Call Waiting from campus numbers |
| DCPK | Directed Call Park |
| DCPU | Directed Call Pick Up |
| HLD | Hold (reminder ring after 3 minutes if on hook; no ring if off hook) |
| LNR | Last Number Redial |
| MSB | Make Set Busy |
| MSBI | Make Set Busy Intragroup (set appears busy to campus calls only) |
| PRK | Park |
| RAG | Ring Again |
| SCS | Speed Calling, Short List — up to 10 phone numbers of 24 digits each |
| SCL | Speed Calling, Long List — up to 30 phone numbers of 24 digits each |
| 3WC | Three-Way Conference / Transfer |
CCF Definitions
Call Forward: There are three types of call forwarding:
- Call Forward All Calls: This feature allows the user to program a
station so incoming calls are rerouted to another UT station or an outside
number in the local Austin area.
Note: This feature overrides CALL FORWARD BUSY and CALL FORWARD NO ANSWER. - Call Forward Busy: With this feature, calls to your telephone are programmed by Telephone Services to ring at another designated number when your number is busy.
- Call Forward No Answer: With this feature, calls to your telephone are programmed by Telephone Services to ring at another designated number if your station is not answered by the end of the third ring.
Note: If CALL FORWARD BUSY and CALL WAITING are assigned to the same line, the
first call coming in while the line is in use will generate a call-waiting
tone. If a third call comes in while the second call is waiting, it will
forward to the CALL FORWARD BUSY number.
Call Hold: This feature allows you to place a call on
hold so that you can activate another feature, for instance, CALL PICKUP
and then return to your original call.
Call Park: This feature allows you to "Park" or hold one call against your station. The parked call can be retrieved from any station on the University telephone system. You may use your telephone for other calls while the call is Parked.
Call Pickup: With this feature you can answer a call that you hear ringing at another telephone within your office or work area.
Call Transfer: This allows you to transfer calls to another station within the University telephone system.
Call Waiting: This feature informs you, while you are
on a call, that a second call is coming in for you. The second calling
party hears ringing while you receive a call-waiting tone. You can place
the established call on hold, alternate between the two callers, or abandon
one of the calls.
Note: If CALL WAITING and CALL FORWARD BUSY are on the same line, the
first call coming in while the line is in use will generate a CALL-WAITING
tone. If a third call comes in while the second call is waiting, it will
forward to the CALL FORWARD BUSY number.
Cancel Call Waiting: This allows you to cancel the CALL WAITING feature for the duration of a call. While you are on the line and this feature is activated, additional incoming calls will receive a busy signal and no Call Waiting tone will be generated.
Conference Three-way: This feature allows you, while on an established call, to place the original call on hold, dial and add to the conversation a third station inside or outside the University telephone system.
Consultation Hold: This allows you, while on an established call, to place the original call on hold and call any other station inside or outside the University telephone system.
Directed Call Park: This feature works like CALL PARK except that it allows you to park a call against another station within the University telephone system.
Directed Call Pickup: This feature allows you to answer a specific ringing telephone near your desk.
Hold: This allows you to place a call on hold and hang up the handset.
Last Number Redial: This feature lets you redial the last number dialed from your telephone.
Make Set Busy: This feature allows you to program your
telephone so that you will not receive calls. Callers will hear a busy
signal. You will hear a short ring (splash ring) each time someone calls
as a reminder that the feature is activated.
Note: Splash ring may not be generated on lines on an electromechanical
(1A2) key system unless the timing is adjusted on the line card.
Ring Again: This feature, sometimes called automatic callback, enables the system to call you back when a busy station within the University telephone system becomes free. Ring again does not interfere with the normal operation of either station involved.
Speed Calling: This feature permits you, as an individual or as a group of station users, to access a programmed list of frequently called numbers by dialing a one or two-digit code instead of the complete number.
- Short List: This list holds 10 of your most frequently called numbers.
- Long List: This list holds up to 30 of your group's most frequently called numbers. Long lists can be shared by several telephone users.
Station Classes of Service (Calling Capabilities)
One of three types of service can be assigned to each campus telephone line:
- Class A: Primarily used by University faculty and staff. These lines allow full calling capabilities, including long distance and international dialing based on user requirements.
- Class B: Restricted from using the University paging system and faculty/staff long distance system; primarily used as residence hall telephones.
- Class C: Used to dial campus numbers. Restricted from making calls to or receiving calls from outside the University telephone system except for 9-911; primarily used as convenience phones in lobbies, conference rooms, elevators, and other locations requiring campus only service.
Call Forward All Calls (CFI)
This user activated feature allows incoming calls to be rerouted to another campus phone. If you have CALL FORWARD BUSY or CALL FORWARD NO ANSWER on your telephone, activating CALL FORWARD ALL CALLS will override these features only while it is activated.
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the activation code "72". | Stutter Dial Tone |
| 3) Dial the number to which calls are to be forwarded. (Dial the five-digit station number for campus phones). | Confirmation Tone |
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the deactivation code "73". | Confirmation Tone |
| 3) Replace the handset in the cradle. |
Notes:
- To check the status of CALL FORWARDING on your telephone, dial the activation code "72" from your telephone. You will hear a fast busy tone if your telephone is forwarded, or stutter dial tone if your telephone is not forwarded.
- CALL FORWARD ALL CALLS will override CALL FORWARD NO ANSWER and CALL FORWARD BUSY.
- Many telephone problems involving the inability to receive calls have been traced to forgotten or unintentional Call Forward activation on a user's telephone. If you suspect you are not getting calls, check to see if your phone is forwarded.
- Once a call has forwarded, it can only be transferred back to the original called station from the phone to which it was forwarded. You cannot transfer a call back to the original party if you use CALL PICKUP to answer a forwarded call. This is true for CALL FORWARD NO ANSWER, CALL FORWARD BUSY and CALL FORWARD ALL CALLS.
- Call forward can only be deactivated from the telephone line from which it was activated.
- Only one call can be forwarded by the system at a time. The second forwarded call will receive a busy tone because the remote "forwarded-to" station is handling the first call.
- A SPEED CALL code can be used to enter the station number forwarded to, when activating the call forward feature.
Call Forward Busy (CFB)
CALL FORWARD BUSY allows incoming calls to be rerouted automatically to another phone when your line is busy. This feature is programmed by Telephone Services. There is no need for additional programming by the user. Please call Telephone Services at 1-5711 for assistance.
Call Forward No Answer (CFD)
CALL FORWARD NO ANSWER allows incoming calls which are not answered by a designated number of rings to be rerouted automatically to another phone number. This feature is programmed by Telephone Services. There is no need for additional programming by the user. Please call Telephone Services at 1-5711 for assistance.
Notes:
- When a call is forwarded by CALL FORWARD NO ANSWER to a busy station assigned CALL WAITING, the call will appear as a call waiting.
- CALL FORWARD NO ANSWER and CALL FORWARD BUSY may be programmed to the same or different numbers.
Call Hold (CHD)
The CALL HOLD feature allows the user to place one call on hold, and activate another feature or make a call. CALL HOLD is unlike HOLD which allows you to hang up the telephone while you attend to another task. If you hang up after dialing the CALL HOLD feature the telephone will ring immediately with the held party on the line.
| What You Do | What You Hear |
|---|---|
| You are on an established call: | |
| 1) Hookflash | Stutter Dial Tone |
| 2) Dial the activation code "*74". | Confirmation Tone — Dial Tone |
| 3) Activate another feature, or make another call. |
| What You Do | What You Hear |
|---|---|
| 1) Hookflash, then dial "*74". | Original caller is on the line |
| OR | |
| 1) Hang up. | Original call will ring at your telephone. |
Notes:
- CALL HOLD cannot be activated during a THREE-WAY CALL. You cannot activate CALL HOLD when you are involved in a CALL TRANSFER.
- If you hang up after activating the CALL HOLD feature, the call on hold will ring back immediately at your telephone. To place a call on hold while you complete another (non-telephone) task see HOLD.
- If you have CALL HOLD and CALL WAITING, you must activate CALL HOLD before you can retrieve a call waiting.
Call Park (PRK)
This feature allows you to "Park" or hold one call against your station and frees your phone for all other uses. The parked call can be retrieved from any station within the University telephone system by dialing the appropriate code and the station number against which the call is parked.
| What You Do | What You Hear |
|---|---|
| You are on an established call: | |
| 1) Hookflash | Stutter Dial Tone |
| 2) Dial the Call Park activation code "78". | Confirmation Tone |
| 3) Replace the handset in the cradle. Your phone is now free to be used for any other purpose. |
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Call Park retrieval code "79". | Stutter Dial Tone |
| 3) Dial the 5-digit phone number on which you parked the call. | The parked call is now on the line. |
Notes:
- While parked, the party will hear music. Inform the caller of this before parking the call.
- You may use your telephone to make or receive calls while a call is parked against your number, giving it a distinct advantage over HOLD. The parked call can be held indefinitely.
- CALL PARK cannot be activated during a THREE-WAY CONFERENCE CALL.
Call Pickup (CPU)
This feature lets you answer calls that come to other stations within the same pickup group. All stations within the group must have this feature assigned. To pick up a call, dial the feature access code for CALL PICKUP, "77". You can do this from any instrument in your CALL PICKUP group. An immediate connection is made between you and the incoming call.
To use Call Pickup when you hear ringing from another telephone in your group, lift your handset and dial the Call Pickup code "77".
Notes:
- If two or more phones in the same group are being called (even though you may not have heard more than one phone ringing), using CALL PICKUP will answer the the line that began ringing first. To answer a specific phone that is ringing, see SEE DIRECTED CALL PICKUP.
- This feature is recommended even if you know an unanswered station in your group will forward to you. The caller will not have to wait as long to be acknowledged.
- CALL PICKUP cannot be used to answer a RING AGAIN recall.
Call Transfer
CALL TRANSFER allows you to transfer incoming calls to another station or to the University operator.
| What You Do | What You Hear |
|---|---|
| You are on an established call: | |
| 1) Tell the caller you are going to transfer them. | |
| 2) Hookflash. | Stutter Dial Tone |
| 3) Dial the new station number (last 5 digits). | Ringing |
| OR | |
| 3) Dial "0" to transfer to the University Operator. | Ringing |
| 4) Replace the handset in the cradle (see Notes). |
Notes:
- At step 4, once you hear the ringback tone and replace the handset in the cradle, the caller being transferred hears the ringing of the phone to which you have just transferred. The caller does not hear anything until you replace your handset in the cradle. If you hookflash, instead of hanging up, you will establish a three-way conference. (See CONFERENCE, THREE-WAY.)
- If you wish to announce the call, stay on the line until the third party answers, state your message, then hang up. After a one and a half second pause, the two other parties will automatically be connected and can converse. The person on the receiving end of a transferred call should note that there is a pause of about one and a half seconds before he can be heard by the caller.
- If you stay on the line while transferring a call to a station that does not answer, hookflash twice to disconnect from the ringing phone and return to the original party. (If you hookflash once, you will establish a three-way conference with the original party and the ringing telephone.)
- Similarly, if you transfer to a station that is busy, hookflash twice to drop off the busy signal and return to the original party.
- CALL PICKUP can be used to answer the transferred call whether the transferring party remains on the line or not.
Call Waiting / Disable Call Waiting
CALL WAITING informs you, while you are on a call, that a second call is waiting. The second calling party hears ringing while you receive a CALL WAITING tone. You can place the established call on hold, alternate between the two callers, or abandon one of the calls. CWT allows call waiting from off-campus calls only. To receive a call waiting tone from on-campus calls, you must also have the CWI option. You cannot have CWI without CWT.
| What You Do | What You Hear |
|---|---|
| Upon hearing a call waiting tone, you can abandon the first call by replacing the handset in the cradle. | Ringing (the second caller) |
| OR | |
| 1) Inform the party with whom you are talking that you are going to place the call on hold. | |
| 2) Hookflash. | You are now connected to the second call. |
| 3) Hookflash again to return to the first call. This places the second party on hold (see note 1). | You are now reconnected to the first call. |
- You can toggle back and forth between the two calls by doing a hookflash as often as you wish, as long as neither party hangs up.
- The CALL WAITING tone will only occur twice (signifying two rings of your phone as heard by the caller). Although the caller continues to hear ringing, if you do not respond to the tone fairly quickly, the caller may assume you are not available.
- Similarly, when you are involved in two simultaneous conversations from CALL WAITING, you can neither transfer one of the calls, nor activate any other feature.
- If CALL FORWARD NO ANSWER is on a line with CALL WAITING, a second call will activate the Call Waiting tone but will forward after the designated number of rings.
- CANCEL CALL WAITING allows you to cancel the call waiting feature for the duration of a call. The CALL WAITING feature returns once the call is terminated. All lines that have CALL WAITING automatically have CANCEL CALL WAITING.
| What You Do | What You Hear |
|---|---|
| 1) Lift handset from the cradle. | Dial Tone |
| 2) Dial "*70". | Stutter Dial Tone |
| 3) Dial Phone Number | |
| OR | |
| If you are already on a call: | |
| 1) Hookflash | Stutter Dial Tone |
| 2) Dial "*70". | Automatically return to original conversation. |
Note: If you are on a call with CANCEL CALL WAITING activated and you have CALL FORWARD BUSY on your line, the next incoming call will forward to the designated number.
Conference: 3-Way (3WC)
This allows you to establish a Three-way Conference call without the assistance of the Operator.
| What You Do | What You Hear |
|---|---|
| You are on a call: | |
| 1) Hookflash to place the original call on hold. | Stutter Dial Tone |
| 2) Dial the third party's telephone. | Ringing; third number party answers. |
| 3) Hookflash. | All three parties are connected and can talk. |
Note: At least one party in the conference must be within the University telephone system; if you, as a University station, in conference with two parties outside the UT system, hang up, all parties will be disconnected.
Conference: Multi-conferee
A University operator can establish a conference call that may include up to 14 parties. At least one party must be within the University telephone system; otherwise, the outside calls will be disconnected from the conference when the inside station hangs up.
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial tone |
| 2) Dial "0". | Ringback Tone |
| 3) Provide the operator with the names and phone numbers of the people to be included in the conference call. | Warning tone as each conferee is added to the conference by the operator. |
| 4) Hold on while conferees join the call. | All three parties are connected and can talk. |
| To Recall the Operator: | |
| 1) Hookflash | The operator is added to the conference. |
Note: Recalling the operator via hookflash is the only feature available to you while involved in a MULTI-PARTY CONFERENCE CALL.
Conference: Meet-Me
A Meet-me Conference allows up to 14 parties to dial one telephone number to establish a conference call. The originator of the conference should contact the operator to obtain the conference telephone number. This number must be distributed to all conferees who call the number at the specific date and time.
| What You Do | What You Hear |
|---|---|
|
1) Dial the listed directory number given to you by the operator. If you are the first conferee or originator of the conference call, you hear a ringback tone. OR If you are not the first conferee, you are connected with the one or more parties already in the conference call. (You may choose to do a roll call to assure that everyone is in the conference call.) |
As other conferees dial the listed directory number, you hear a confirmation tone. After the tone, you can speak to the new conferee. A tone alerts you that another person has entered the conference. It is heard by all existing conferees. |
|
2) To lock the conference call and make it private, do a hookflash. If conferees need to be able to leave and re-enter conference, do not hookflash. This will, however, permit others to enter the conference. |
|
3) A conferee leaves the conference. |
Conferee Disconnect Confirmation Tone |
Consultation Hold
This feature enables you, while on an established call, to place the original call on hold and to consult privately with a third party without assistance from the University Operator. You can then return to the original call. The third party is disconnected from the call after hookflashing to return to the original called party.
| What You Do | What You Hear |
|---|---|
| You are on an established call: | |
| 1) Hookflash to place the original call on hold. | Stutter Dial Tone |
| 2) Dial the third party's number. | Ringing; third party answers. |
| 3) Consult with the third party. The original party is on hold, and cannot hear the conversation. | |
| 4) Hookflash twice to disconnect the third party.(If you hookflash only once you will establish a 3-WAY CONFERENCE, unless the third party hangs up). | You and the original party can converse. |
Note: CONSULTATION HOLD should only be used when you put a caller on hold in order to call a third party, otherwise the hold feature will time out after 20 seconds and you will get a loud "Receiver Off-Hook Tone" for one minute. You should use the HOLD or CALL HOLD feature if you need to put a call on hold without calling a third party.
Directed Call Park (DCPK)
This feature works like CALL PARK but, instead of "parking" a call against your own line, you are now able to "park" or hold the call against another station within the University telephone system.
| What You Do | What You Hear |
|---|---|
| You are on an established call: | |
| 1) Hookflash. | Stutter Dial Tone |
| 2) Dial the activation code "*77". | Stutter Dial Tone |
| 3) Dial phone number on which call will be parked. | Confirmation Tone |
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Call Park retrieval code "79". | Stutter Dial Tone |
| 3) Dial the five-digit station number on
which the call was parked. |
You are connected to the call. |
Notes:
- While parked, the party will hear music. Inform the caller of this before parking the call.
- DIRECTED CALL PARK cannot be activated during a THREE-WAY CONFERENCE CALL.
Directed Call Pick-up (DCPU)
DIRECTED CALL PICKUP allows you to answer a phone that is ringing, even if it is not a part of your CALL PICKUP group. (See Call Pickup.)
| What You Do | What You Hear |
|---|---|
| You hear ringing from another phone: | |
| 1) Pick up the handset. | Dial Tone |
| 2) Dial the activation code "66". | Stutter Dial Tone |
| 3) Dial phone number on which call will be parked. | Confirmation Tone |
Notes:
- SPEED CALL codes can be used to dial the station number of the telephone you wish to answer. (See SPEED CALLING.) After programming, use DIRECTED CALL PICKUP by dialing your speed dial code.
- DIRECTED CALL PICKUP cannot be used to answer RING AGAIN recalls.
Hold (HLD)
This feature enables you to place a call on hold and hang up the phone.
| What You Do | What You Hear |
|---|---|
You are on an established call: |
|
1) Place the call on CONSULTATION HOLD by hookflash. |
Stutter Dial Tone |
|
2) Dial the hold activation code "70". |
Confirmation Tone |
|
3) At this point you have two choices: If you replace the handset in the cradle, the call will ring you
back three minutes afterwards to remind you of the call. |
While on hold, the caller will hear music. |
To Resume the Conversation |
|
|
If you replaced the handset in the cradle, you need only pick up
the handset. |
You can converse. |
Note: You cannot use your phone for any other purpose (such as CALL PICKUP, etc.) while HOLD is activated. If you wish to use your phone for other purposes, use CALL HOLD or CALL PARK instead of HOLD.
Last-Number Redial (LNR)
This feature allows you to redial the last number called from a telephone by using a special code. The LAST NUMBER REDIAL feature is useful when redialing a number which was busy or was not answered. Each time a new number is dialed it is automatically stored and becomes the number to be redialed when using this feature from that line.
To use LAST NUMBER REDIAL, dial the activation code "*71" or "# #". Your phone will automatically dial the last telephone number called from your phone.
Notes:
- LAST NUMBER REDIAL can be used for long distance calls; however, you must first redial the 8 and your authorization code. At the second dial tone, dial "*71" to dial the telephone number.
- LAST NUMBER REDIAL will remember the number if you used a SPEED CALL CODE to dial it; however, it will not redial the pauses, the authorization code and a long distance number as above. Use the SPEED CALL CODE again, or redial the 8, your authorization code and then "*71".
- If you hear a busy signal after dialing a campus telephone number use RING AGAIN to cause the system to automatically call you back when the line becomes free. See RING AGAIN.
Make Set Busy (MSB or MSBI)
The MAKE SET BUSY feature allows you to make your telephone appear busy to all callers without taking the telephone off hook; incoming callers will hear a busy signal. The telephone will ring for a short burst (splash ring) at the beginning of each call to remind you that the feature is activated. You can use the telephone to make calls while the feature is activated. MSB works for all calls whether from campus or from off campus. MSBI (MAKE SET BUSY-INTRAGROUP) works only for calls from other stations on the UT telephone system.
| What You Do | What You Hear |
|---|---|
| 1) Lift handset. | Dial Tone |
| 2) Dial the activation code "*72". | Confirmation Tone |
| OR | |
| You are on an established call: | |
| 1) Hookflash. | Stutter Dial Tone |
| 2) Dial the activation code "*72". | Confirmation Tone |
| To Cancel | |
| 1) Lift Handset. | Dial Tone |
| 2) Dial the deactivation code "*73". | Confirmation Tone |
Notes:
- RING AGAIN requests will be returned to a station even when MAKE SET BUSY is activated.
- RING AGAIN attempts against a telephone with MAKE SET BUSY activated will be blocked. The caller will hear a busy signal after dialing the RING AGAIN activation code.
- MAKE SET BUSY can apply to all calls (MSB) or internal campus calls only (MSBI). Specify your preference when you order the feature for your phone.
- Given a telephone assigned MAKE SET BUSY for UT calls only, and also CALL WAITING, outside calls will activate the CALL WAITING tone and can be answered. UT calls will not activate the CALL WAITING and will receive a busy signal. You cannot answer the second call and the calling party will hear a busy signal.
- Even though you hear a short burst of ringing (splash ring) when a call is made to your line, you cannot answer a call when MAKE SET BUSY is activated.
- A standard electromechanical (1A2) key system will not generate a splash ring unless the timing is changed on the line cards.
Message Waiting (MWT)
This feature allows a caller who reaches a phone that is busy or unanswered to leave a message waiting indication. Both parties, the calling and the called party, must have the MESSAGE WAITING feature on their lines.
Important Note: UT Voice Mail subscribers will normally associate a message waiting signal on their phone with incoming voice mail. Only set messaging waiting from your phone to another user's phone if know the recipient will respond according to the instructions below rather than by logging in to their voice mail box.
| What You Do | What You Hear |
|---|---|
| 1) Lift handset from the cradle. | Dial Tone |
| 2) Dial the station number. | Busy Tone or No Answer |
| 3) Hookflash. | Stutter Dial Tone |
| 4) Dial the Message Waiting code "#72". | Confirmation Tone |
| 5) Replace the handset in the cradle. The called line will receive one of two types of MESSAGE WAITING notification depending on the type of message waiting on the line: a message waiting light, or a special stuttered dial tone when the handset is lifted. | Stutter Dial Tone |
| To Retrieve a Message Waiting: | |
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the message waiting retrieval code "#73". | Ringing; the person or device (e.g., voice mail system) that left the message waiting will be automatically called. |
Ring Again (RAG)
This feature, sometimes called automatic callback, enables the system to call you back when you reach a busy station within the University telephone system. RING AGAIN does not interfere with the normal operation of either station involved.
| What You Do | What You Hear |
|---|---|
| 1) Place your call. | Busy Tone |
| 2) Hookflash. | Stutter Dial Tone |
| 3) Dial the Ring Again code "76". | Confirmation Tone |
| 4) Replace the handset in the cradle. You can continue to place and receive calls while waiting for the RING AGAIN call. The system will execute the RING AGAIN only when both your station and the other station are idle. | |
| When the RING AGAIN feature calls you back: | |
| 5) Answer the call. | Ringing; called party answers. |
| To Cancel Ring Again: | |
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Ring Again code "76". | Confirmation Tone |
| 3) Hang up. |
Notes:
- You can leave one RING AGAIN request at a time. The second RING AGAIN (before the RING AGAIN callback) will override the original request.
- Use this feature when you will remain at your desk long enough to receive the RING AGAIN call back. The RING AGAIN will be canceled after three rings at your desk.
- If you do not answer a RING AGAIN callback, it will not automatically forward to a CALL FORWARD NO ANSWER number programmed for your station.
- CALL PICKUP cannot be used to answer RING AGAIN calls.
- RING AGAIN cannot be placed from telephones served by departmental (Harris) PBXs.
- RING AGAIN cannot be placed against some campus numbers such as direct-in-dial lines on a PBX. If you attempt a RING AGAIN against one of these numbers you will hear a busy signal.
- While RING AGAIN will function from a key system, confusion will occur if the person activating the feature is not the person that will answer the ringing telephone.
- RING AGAIN cannot be placed against a number which has activated MAKE SET BUSY. If you attempt this feature, you will receive a busy signal after you dial the RING AGAIN activation code.
Speed Calling, Short List (SCS)
This feature permits you access to a programmed list of frequently called numbers by dialing a single-digit address instead of the complete number. The Short List consists of ten telephone numbers with addresses 0 through 9 which are limited to your exclusive use.
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Speed Calling, Short List programming code "74". | Stutter Dial Tone |
| 3) Dial the single-digit address (0-9) by which you wish the number to be stored and identified. | |
| 4) Dial the number to be stored exactly as you would normally dial it (see Notes below). | |
| 5) Press "#" (tone dial telephone), or wait 10 seconds (rotary dial telephone). | Confirmation Tone |
| 6) Replace the handset in the cradle. | |
| 7) Repeat steps 1 through 6 to store up to 10 numbers. |
Notes:
- For a local number be sure to store the "9" in your list. FOR EXAMPLE: 9 4982222.
- For a long distance number, use asterisks "*" to store a pause for the tones after the 8 and after the authorization code. FOR EXAMPLE: 8 * 111111 * 8175552323.
- Although you can store your long distance authorization code in your Short List with the long distance number, it is not recommended since anyone knowing the speed number may use your telephone to charge calls to your account. Telephone Services recommends using the CHAIN DIAL method. (See CHAIN DIALING.)
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) If you have a tone dial telephone, press "*" then the single-digit address assigned to the stored number and "#". | Ringing |
| OR | |
| 2) If you have a rotary telephone, dial "71", then the single-digit address assigned to the stored number and wait 10 seconds. | Ringing |
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Speed Calling, Short List programming code "74". | Stutter Dial Tone |
| 3) Dial the single-digit address for the number you want to change. | |
| 4) Dial the new number to be stored (exactly as you would normally dial it). Press "#" (tone dial telephone) or wait ten seconds (rotary dial telephone). | Confirmation Tone |
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Speed Calling, Short List programming code "74". | Stutter Dial Tone |
| 3) Dial the single-digit address by which the number is stored. Wait for confirmation tone. If you have a tone dial telephone, dial "#" to eliminate the wait. | Confirmation Tone |
| 4) Replace the handset in the cradle. |
Speed Calling, Long List (SCL)
This is a list of two-digit addresses programmed by the list controller. (The list controller may be any designated station within the group of Long List users). The Long List is based on the most frequently called numbers suggested for inclusion on the list (usually long distance or 9 + 7-digit local numbers). The list can include up to 30 numbers. One person in the department is the "controller" of the list, programming all numbers and changes.
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Speed Calling, Long List programming code "75". | Stutter Dial Tone |
| 3) Dial the two-digit address (00-29) by which you wish the number to be stored and identified. | |
| 4) Dial the number to be stored exactly as you would normally dial it (see Notes below). | |
| 5) Press "#" (tone dial telephone), or wait 10 seconds (rotary dial telephone). | Confirmation Tone |
| 6) Replace the handset in the cradle. | |
| 7) Repeat steps 1 through 6 to store up to 30 numbers. |
Notes:
- For a local number be sure to store the "9" in your list. FOR EXAMPLE: 9 4982222.
- For a long distance number use an asterisk "*" to store a pause for the tones after the 8 and after the authorization code. FOR EXAMPLE: 8 * 111111 * 8175552323.
- Although you can store your long distance authorization code in your Long List with the long distance number, it is not recommended since anyone knowing the speed number may use your telephone to charge calls to your account. Telephone Services recommends using the CHAIN DIAL method. (See CHAIN DIALING.)
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) If you have a tone dial telephone dial "*" and the two-digit address assigned to the stored telephone number. | Ringing |
| OR | |
| 2) If you have a rotary telephone, dial "71", then the two-digit address assigned to the stored number and wait 10 seconds. | Ringing |
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Speed Calling, Long List programming code "75". | Stutter Dial Tone |
| 3) Dial the two-digit address for the number you want to change. | |
| 4) Dial the new number to be stored (exactly as you would normally dial it). | |
| 5) Press "#" (tone dial telephone) or wait ten seconds (rotary dial telephone). | Confirmation Tone |
| 6) Hang up. |
| What You Do | What You Hear |
|---|---|
| 1) Lift the handset from the cradle. | Dial Tone |
| 2) Dial the Speed Calling, Long List programming code "75". | Stutter Dial Tone |
| 3) Dial the two-digit address by which the number is stored. Wait for confirmation tone. If you have a tone dial telephone, dial "#" to eliminate the wait. | |
| 4) Press "#" (tone dial telephone) or wait ten seconds (rotary dial telephone). | Confirmation Tone |
| 5) Hang up. |
Chain Dialing Numbers From A Speed Calling List
You may "chain" speed calling numbers, combining for example, your authorization code from your own short list, and a long distance number from your short list or from a departmental long list. For security reasons, we strongly suggest that you hand dial your authorization number and then use a speed code to dial the long distance number as shown below. Speed codes can also be used to activate features such as DIRECTED CALL PICKUP or CALL FORWARD ALL CALLS.
| What You Do | What You Hear |
|---|---|
| 1) Dial "8". | Stutter Dial Tone |
| 2) Dial your authorization code. | Confirmation Tone |
| 3) If you have a tone dial telephone dial "*", the one- or two-digit address assigned to your stored long distance number, then "#". | Ringing |
| OR | |
| 3) If you have a rotary dial telephone dial "71", the one- or two-digit address assigned to your stored long distance number and wait 10 seconds. | Ringing |
Quick Reference Guide
You can download of copy of this quick reference section (requires the Adobe Acrobat Reader).
| Feature | Activation Code |
|---|---|
| Call Forward Busy | Programmed by Telephone Services |
| Call Forward No Answer | Programmed by Telephone Services |
| Call Forward All Calls | To Activate: 72, phone number, hang up To Cancel: 73, hang up |
| Call Transfer | Hookflash, phone number |
| Call Hold | Hookflash, *74 |
| Call Park | To Park: Hookflash, 78 To Retrieve: 79, phone number |
| Call Pickup | 77 |
| Call Waiting | Hookflash |
| Cancel Call Waiting | *70 |
| Consultation Hold | Hookflash |
| Directed Call Park | To Park: Hookflash, *77, phone number To Retrieve: 79, phone number |
| Directed Call Pickup | 66, number of ringing phone |
| Hold | Hookflash, 70 |
| Last Number Redial | *71 or ## |
| Make Set Busy | To Activate: *72 To Cancel: *73 |
| Ring Again | To Activate: Hookflash, 76 To Cancel: 76 |
| Speed Call — Short List | To Program: 74, Address (0-9), phone number, # To Use: *, Address (0-9), # |
| Speed Call — Long List | To Program: 75, Address (00-29), phone number, # To Use: *, Address (00-29) |
Note: "71" on rotary dial telephone is the equivalent of "8" on tone dial telephone. The "#" on tone dial telephone has no equivalent on rotary dial telephone.
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