The University of Texas at Austin

University Data Center

Governance

Customer Advisory Board Charter

The University Data Center (UDC) Customer Advisory Board (CAB) is a standing IT governance subcommittee that provides the university with accountability and oversight of the University Data Center service. It reports to the IT Architecture and Infrastructure committee. The CAB:

  • Provides input on key operating issues, costs and rates, support for migration planning, anticipated impacts of usage policies on current and future customers, communication strategies, and other key issues that affect customers and stakeholders.
  • Helps ensure that customer needs are addressed in all decisions.
  • Monitors ongoing service delivery.
  • Provides input on new service offerings and future requirements.

Meetings

The CAB will formally meet twice a year following the 12th class day of each long semester and may be polled on topics of interest for feedback/perspective by the UDC Director as needed throughout the year.

Committee Members

The CAB is comprised of six campus representatives, at least four of whom are current customers; the Chief Information Officer; University Data Center Director; 1 representative each from ITS Systems and Networking; and committee support staff.

Chair: Bob Gloyd

Name Organization
Pei Chen ITS Systems
Michael Cunningham UDC Director
Brad Englert Chief Information Officer
Tim Fackler College of Liberal Arts
Bob Gloyd Cockrell School of Engineering
William Green Networking and Telecommunications
Mark McFarland College of Natural Sciences
Roy Ruiz University Operations, TRECS
Vijay Thiruvengadam Information Quest
Aaron Wilson UDC Customer Liaison

Customer Advisory Board Meetings

September 27, 2013 Notes

February 17, 2012 Notes

September 16, 2011 Notes

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