University Data Center
Customer Advisory Board Charter
The University Data Center (UDC) Customer Advisory Board (CAB) is a standing IT governance subcommittee that provides the university with accountability and oversight of the University Data Center service. It reports to the IT Architecture and Infrastructure committee. The CAB:
- Provides input on key operating issues, costs and rates, support for migration planning, anticipated impacts of usage policies on current and future customers, communication strategies, and other key issues that affect customers and stakeholders.
- Helps ensure that customer needs are addressed in all decisions.
- Monitors ongoing service delivery.
- Provides input on new service offerings and future requirements.
The CAB will formally meet twice a year following the 12th class day of each long semester and may be polled on topics of interest for feedback/perspective by the UDC Director as needed throughout the year.
The CAB is comprised of six campus representatives, at least four of whom are current customers; the Chief Information Officer; University Data Center Director; 1 representative each from ITS Systems and Networking; and committee support staff.
Chair: Bob Gloyd
|Trice Humpert||ITS Systems|
|Michael Cunningham||UDC Director|
|Brad Englert||Chief Information Officer|
|Tim Fackler||College of Liberal Arts|
|Bob Gloyd||Cockrell School of Engineering|
|William Green||Networking and Telecommunications|
|Mark McFarland||College of Natural Sciences|
|Roy Ruiz||University Operations, TRECS|
|Vijay Thiruvengadam||Information Quest|
|Aaron Wilson||UDC Customer Liaison|