Kristen Robinson
Director
512-232-9672
FAC 210, Mail code: G9805
User Services
User Services provides centralized and distributed user support, including technical support, training and consulting services for topics ranging from statistical analysis to Web publishing, and operates the ITS Help Desk and Student Microcomputer Facility (SMF). We provide on-site support and management services for departments and business units, which include computer information centers and student labs.
Help Desk
The Help Desk provides services by e-mail, by telephone, instant messaging, or on a walk-in basis. Staff members assist with most computing questions and arrange individual referrals when necessary, either with expert systems consultants who specialize in Unix, Windows, Macintosh, and desktop and networking systems; or with expert applications consultants who specialize in statistical, mathematical, database management, Web publishing, and desktop software applications, including thesis and dissertation templates. The Help Desk also provides carry-in troubleshooting service for software problems.
ID Center
The UT Austin ID Center provides students, faculty, staff, and official visitors with a university ID card and electronic identity in a prompt, accurate, and courteous manner. The ID card functions as an ID card, a UT library card, an access card for UT Residence Halls, and can be used for purchases using Bevo Bucks. You will need your driver’s license or a passport when you visit the ID Center to claim your UT ID card. The ID Center is located at the Information Desk on the first floor of the Flawn Academic Center. Office hours are 8:30 a.m. to 5 p.m., Monday through Friday. (512) 471-4334.
On-Site Support
On-Site Support provides consistent, cost-effective, reliable, customer-focused technical support for contracted desktop computers and servers in computing facilities and departmental networks. On-Site Support staff can create a local computer support center and manage all aspects of related information technology, including consulting, staff training, and server administration. On-Site Support also offers student laboratory management contracts, including agreements for hiring, training, and maintaining student labs.
Server Technical Support
Server Technical Support provides consistent, cost-effective, reliable technical support focused on customer needs for contracted servers in computing facilities and departmental networks across campus. Staff manage all aspects of related information technology, including consulting and server administration. They offer student laboratory management contracts, including agreements for hiring, training, and maintaining student labs using Labman. You can e-mail Server Technical Support at sys-techsuper@austin.utexas.edu.
