Help
Telephone Access to SmartVoice Voice Mail
- Logging in to SmartVoice
- Changing Your Password
- Listening to Messages
- Creating and Sending Messages
- Forwarding Messages
- Transferring Calls
- Customizing SmartVoice
- Recording Voice Greetings
- Enabling Greetings
- Creating Scheduled Voice Greetings
- Setting Message Sensitivity
- Using Express Messaging
Using the SmartVoice Voice Mail Desktop Software
- Overview
- Getting Started: Downloading and Configuring SmartVoice Desktop Software
- Listening to Messages
- Replying to Messages
- Creating New Messages
- Forwarding Messages
- Creating Scheduled Voice Greetings
- Reading Attachments
- Sending Attachments
- Adding Contact Information
- Viewing Message History
Web Access to SmartVoice Voice Mail
- Getting Started: Logging on to SmartVoice Online
- Listening to Messages
- Replying to Messages
- Creating New Messages
- Forwarding Messages
- Creating Scheduled Voice Greetings
- Reading Attachments
- Sending Attachments
- Adding Contact Information
- Viewing Message History
Customizing SmartVoice Voice Mail
- Opening Your Preferences
- Opening Your Permissions
- "Called, No Message"
- Forwarding Voice Mail to E-mail
- Pager Notification
- Playing Messages Automatically ("press 2")
- Removing the Caller ID, Date and Time Stamp (Message Envelope)
- Setting Messages to Expire
- Caller Transfer (including "zero out")
Alerts
- Updating Time Zones for Daylight Saving Time
- Outlook and Entourage Filtering Forwarded Messages to Junk E-mail
- QuickTime 7.0 Incompatible with Safari
- Configuring the Call Transfer Preference
FAQs
- I just set up my mailbox. When someone calls and I don't answer the phone it just keeps ringing. Why doesn't the call go to my voice mail?
- The red indicator light on my telephone continues to blink after I have checked and emptied my mailbox. How do I make it stop?
- The SmartVoice desktop and Web programs frequently close or 'time out.' Can I stop that?
- How can I listen to my voice mail privately?
- How do I know when I have messages in voice mail?
- Are there training classes available for SmartVoice?
- I forgot my telephone password. How can I get it reset?
- How can I access my messages more quickly on the telephone?
- Why does every message start with detailed information about who called? Can I make it stop?
- Why do I have to press 2 before my new messages will play?
- What would the phone interface do if someone were to send me an attachment?
- Do I have to use a computer to get to my voice mail?
- Can I forward my calls to an off-campus telephone?
- Can I redirect or forward calls to a long distance number?
- How do I know if my mailbox is full?
- If I forward my voice mail messages to my e-mail address, can I keep my SmartVoice mailbox from filling up without having to log into it?
- How do I listen to text messages over the phone?
- Can I type greetings and have the system "read" them if I don't want to record them?
- How does the system deliver voice messages when I forward them to an e-mail client?
- I am taking over someone else's phone. How do I get it assigned to me?
- Can I receive faxes using SmartVoice?
- I need to switch from a departmental mailbox to an individual mailbox. How do I do that?
- How does SmartVoice compare to Magellan, the old phone system?
- How does SmartVoice work?
Learn More...
- Quick Reference Cards
- Complete Telephone Commands
- Basic Training Class Notes
- Advanced Training Class Notes
- Trainer's Manual
- Spring 2006 Newsletter
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