The University of Texas at Austin

Project: Voice over Internet Protocol

Voice over Internet Protocol Project Overview

10/10/2014 – Deployments for Wave 2 buildings are almost complete and Wave 3 deployments have begun. Over 10,500 phone lines have been converted or suspended so far. Surveys of Wave 3 buildings are nearing completion. For additional information on the project and the deployment status by building, please visit the VoIP Wiki page: https://wikis.utexas.edu/display/itsnt/VoIP+Project.

IT governance formed a VoIP Task Force in fall of 2010 consisting of representatives from the Cockrell School of Engineering, College of Communication, College of Natural Sciences, College of Liberal Arts, McCombs School of Business, and Information Technology Services. Their charge was to review the ongoing needs for telephony on campus and to determine the best approach to provide this service moving forward. In March of 2012 IT governance endorsed a plan to replace the university’s existing telephone system.

Business Need and Background

Voice over IP (VoIP) was identified in the Strategic IT Advisory Committee report and prioritized by the IT Architecture and Infrastructure Committee (AIC) to be investigated as a future direction for campus telephone services. IT governance determined that VoIP, and changes to the way telephone services are provided, will decrease the cost of providing telephone services while also providing increased flexibility and new features. While the current infrastructure has served campus well for over 25 years, it is time to replace that infrastructure.

Project Description

For the most current information on the various aspects of the project, please visit the VOIP Project wiki.

Subscribe to the voip-project email list at UT Lists to receive project updates!

See charter for deployment committee: VOIP Project DeploymentCharter

Acquire a new standards‐based Enterprise Class VoIP telephone system.

Distribute operational and cost responsibilities for the telephone system between units and ITS; completing the transition by 2016.

Manage the transition:

  • IT governance committee to establish transition schedules
  • ITS Common Good funding to provide the planning and labor for transition
  • ITS to provide financing options for units to cover de‐central capital conversion costs
  • Grandfather existing private telephone systems at their current scale. Additional investments in existing private systems will only be authorized on an exception basis by the Strategic IT Accountability Board. No more future distributed private telephone systems will be accepted.

Adjust rates for the new system based on actual costs of providing telephone services and remove hidden subsidies:

  • Provide ITS Common Good funding for institutional copper‐wired phones
  • Establish a task force to recommend Building Security System (BACS) maintenance 
funding options
  • Determine which project to incorporate the costs of relocating the institutional copper lines when the Services Building is demolished

We Can Help

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