Tone and style for email
Here's some email advice from a pro:
To determine the appropriate style and tone, consider three things:
- your relationship to the reader;
- the subject of the e-mail; and
- the purpose of the e-mail.
Second: Is the subject casual and trivial, or is it a serious business issue?
Third: Will your readers review the message and delete it? Will the e-mail be filed? Will it possibly be printed out for distribution at a client meeting? Will it serve as evidence in a legal proceeding?
--Dianna Booher, E-Writing: 21st-Century Tools for Effective Communication 32 (Pocket Books 2001).