Excellence in Leadership Series
Objective
The Excellence in Leadership series is comprised of intensive two-day
skills building courses for managers at all levels. Each course contains
a variety of learning experiences and discussions to embrace leadership
and management skills.
Participants
Excellence in Leadership is for those in management positions
interested in developing and enhancing their leadership skills and knowledge.
Courses
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Customer Service Excellence
Increasingly in organizations, managers are being asked to respond to
a wide diversity of customer expectations. This course will help identify
internal and external customers, their expectations, and processes to
evaluate their satisfaction level.
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Strategic Planning & Performance Measurement
Using a case study, this session provides an opportunity for hands-on
application of the strategic planning and performance measurement process
that is required of Texas state agencies.
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Problem Solving & Decision Making
Solving problems and making decisions have always been two tough functions
of management. In this session you will learn how to handle the tough
issues effectively by developing your ability to utilize a variety of
decision-making styles. You will also learn and have an opportunity to
practice a systematic process to help you identify and successfully implement
solutions to complex problems you experience in the rapidly changing environment
of organizations.
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Teambuilding
Identify the benefits of teamwork and the pitfalls to avoid in your efforts
to develop and lead responsible and accountable teams in your organization.
Learn to identify and manage dysfunctional team behavior and discover
the synergistic results of collaboration that can be realized by bringing
people together in the workplace to achieve shared goals.
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Managing Organizational Change
Change surrounds us. Learn a proactive approach to initiating change or
implementing change mandated by others. Explore common patterns of response
to change and learn how you can help yourself and others move through
change initiatives more successfully to produce the results you want.
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Facilitation Skills
Managers are realizing the value of keeping a group energized, focused
on task, and producing effective results. Whether you lead a problem-solving
team, work with executives in strategic planning, or just want to assist
in moving your own group through the collaborative process more effectively,
facilitation is a critical skill. This session teaches the fundamentals
of facilitation and provides opportunities for participants to practice
the techniques they learn.
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Project Management
Effective project management is a core competency for managers. For those
responsible for organizing projects of all sizes, this course provides
the knowledge, skills, and tools that lead to successful project results.
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Strategies for High Impact Presentations
Today's managers and leaders frequently find themselves in forums where
they must formally present information clearly, accurately, and often
in a limited time frame. This session will provide strategies for planning,
preparing, and delivering effective presentations. Participants will identify
their personal presentation challenges and participate in practice sessions
which will include giving and receiving feedback.
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Working It Out: Tools & Techniques for Managing Conflict Constructively
No organization is immune to internal conflict. There will always
be personality clashes, misunderstandings, petty irritations and turf
battles. People may battle openly over an issue or refuse to communicate
at all. This session will not attempt to help managers avoid conflict,
but will provide a toolbox for working out differences and using conflict
as an opportunity for personal and organizational growth and change.
Instructors
Instructors include GCMD Center staff, nationally known consultants,
and distinguished University faculty who utilize a variety of instructional
methods and styles.
Location
The Excellence in Leadership training is held at The
Commons on the J.J. Pickle Research Campus.
Tuition
$525.00 per two-day class, includes all program materials.
Tuition
does not include lodging and meals.
Calendar and Registration
