Libraries Use Survey Responses to Form Strategy

April 6, 2010

AUSTIN, Texas — The University of Texas Libraries is administering a service quality survey to solicit input from students and faculty at The University of Texas at Austin.

About 6,000 people — 4,800 students and 1,200 faculty — were randomly chosen to take part in the LibQUAL+ Web survey. Those selected received an e-mail invitation last week requesting their participation and providing a link to a short survey that takes about five minutes to complete.

Aggregate data from the survey help the Libraries in making strategic decisions about access to resources, collections, facilities and patron service.

The Libraries began administering the LibQUAL+ survey annually from 2001-2006, but has moved to a biennial schedule, first for 2008 and now in 2010.

Another change is that this year's survey — LibQUAL+ Lite — is a shorter version for which each user only responds to a subset of the 22 core questions that make up the comprehensive survey.

As an added incentive for participation, students who complete the survey will be entered into a drawing for one of two Apple 16GB iPads or an Amazon Kindle.

The survey runs through April 16.

For more information, contact: Travis Willmann, University of Texas Libraries, 512 495 4644.