What Starts Here Changes The World | The University of Texas at Austin

Desktop Support

What We Do

The Desktop Support team members provide the technical know-how University Operations service units need to ensure their desktop systems, laptops, and printers are reliable and responsive.

We are your:

  • First responder when you're having computer problems
  • Liaison with ITS and other campus resources for network access needs
  • Purchasing agent for new hardware and software
  • Technician when your equipment needs a hardware or software update

How We Do It

Our Local Area Network Administrators (LAN Admins) use remote assistance, in-person visits, and a tiered escalation protocol to provide a rapid resolution to your computer problems. We track the efficiency and effectiveness of our work with help desk software, and customer satisfaction surveys.

We work closely with:

  • ITS to provide secure access to UT Campus IT resources and the Internet
  • UT Accounting to ensure compliance with state purchasing requirements
  • Vendors (i.e., Dell, Apple, Cisco) to find the best value for your IT dollars

Who We Are

The Desktop Support team has the broad range of skills and knowledge necessary to support our wide variety of clients, from the novice to the advanced computer user.

Along with a friendly smile, we bring you:

  • People and communication skills that enhance an awareness of business and end-user needs
  • Project Management skills for complex assignments (i.e., portfolio-wide hardware deployments and system/application upgrades)
  • Microsoft Certified Desktop Support Technician (MCDST) certifications

Your Business is Our Mission

At Technology Resources (TRecs) our goal is to provide University Operations service units with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable and responsive IT systems, solutions and support.