About UT Shuttle System
The UT Shuttle System is recognized as the largest university shuttle system in the country. Capital Metropolitan Transportation Authority (Capital Metro) provides transportation services for the UT Austin campus under a ten year contract (September 1, 2010, through August 31, 2020), entered into by Capital Metro and the UT System Board of Regents. The FY10-11 contract called for a service cost of $5,846,807 ($37.99 per shuttle service hour). A total of 142,000 hours of shuttle service are provided.
Transportation services provided through the contract include:
- 14 UT shuttle routes (ten radial, three circulator, one intercampus)
- UT shuttle radial routes generally ran from 6:45 a.m. until 11:30 p.m., Monday through Friday with limited service on Sunday
- UT shuttle circulator routes generally ran from 6:45 a.m. until 1:00 a.m. Monday through Friday, with limited service on Sunday
- Seven unique UT shuttle service level schedules during registration, fall/spring classes, final exams, and summer session
- Approximately 225 days of service per year, for a total of 142,000 hours of service
- University brand recognition on all UT shuttle buses
- Student use of all Capital Metro mainline bus services (with a valid UT ID card)
There are 87 buses in the UT Austin fleet. Each vehicle is equipped with an outer bicycle rack and an ADA-compliant wheelchair ramp and appropriate chair securing/safety equipment, which will allow up to two passengers in wheelchairs to be on board at any given time.
There were 5,359,496 passenger boardings on UT Shuttles for the 09/10 academic year.
Shuttle Bus Customer Satisfaction Survey
During three weeks in March 2010, over 1,000 shuttle surveys were gathered online. The questionnaire solicited answers to questions about the operation, levels of service, frequency of use, convenience, and future considerations. Shuttle Survey Results showed the majority of those surveyed agreed that the UT shuttles are safe and clean, drivers are courteous and well behaved, seats are available, hours of service are adequate, the correct destinations are served; and information about the service is available. Improvements made as a result of the survey feedback include: better customer service response rates and increased frequencies for specific routes.
Additional UT Capital Metro Transit Services
Mainline Transit Service
Along with the dedicated shuttle routes, the contract with Capital Metro provides fare-free use of all mainline services for all UT students, staff, and faculty. University affiliates simply swipe their UT ID into the fare box upon boarding any of the 92 routes available through mainline transit. For the 09/10 academic year, there were 2,369,740 boardings on Capital Metro mainline buses.
The E-Bus is a fare free, evening transit service that provides safe transportation to Austin’s entertainment district during weekend evenings (Thursday - Saturday from 8:30 p.m. – 3:00 a.m.). The E-Bus was formed in the fall of 2002 as a joint venture by the Austin Police Department, the UT Student Government, PTS, and Capital Metro. It has since grown to include three routes serving main campus, west campus, and Riverside student housing areas. Total ridership for the 09/10 academic year was 230,275 passengers, a 491% increase from its inaugural year.
Capital Metro's MetroRail provides passenger rail services that extend 32 miles between Leander and downtown Austin. All students, faculty, and staff can ride the MetroRail free upon presenting a valid university identification card. The rail offers nine stations with service every 30 minutes during morning and afternoon commutes and features Wi-Fi service, bicycle and luggage racks, and tables or pull-down trays. Commuters to the university may take the MetroRail to the MLK Jr. Station and from there, board direct route connector buses for The University of Texas at Austin.