Payroll Services

Frequently Asked Questions

Where is my Direct Deposit?

It's the first of the month and my Direct Deposit has not shown up in my account balance.
The Direct Deposit is added to your account balance on payday. The time of deposit varies according to your bank's practices. It may be early or late in the day. Also, the balance given to you on the telephone or at an ATM may not be the most current information.

If payday falls on a weekend or holiday, the credit to your account may be made on the next working day. Call your bank for details.

It's at least one working day after payday and my Direct Deposit has not been credited to my account.
Call Payroll at (512) 471-5271. We will ascertain whether or not there was a problem depositing funds to your account. If our records show the deposit was made to your correct account, you will be asked to contact your bank for further assistance.

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