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Payroll Services

Insurance Billing Information for Employees on Leave, Postdoctoral Fellows and Graduate Student Fellows

Billing Schedule

Insurance billing for employees on leave, postdoctoral fellows and graduate student fellow occurs monthly during the fiscal year (September – August).

Payment Options

The following table explains your payment options.

Online:

  • What I Owe (upgraded UT EID required) allows you to make one time, online payments by credit card, electronic funds transfer (EFT), or electronic check. Go to What I Owe to view your insurance bill and follow the instructions on how to make payments.

U S Mail:

  • Mail payments to:
    The University of Texas at Austin
    Payroll Services
    Attn: Health Insurance
    P O Box 7849
    Austin, TX 78713-7849

Check or
Money Order:

  • Make payments payable to: The University of Texas at Austin
  • Include your UT EID (located on the insurance bill next to your name)
  • Write "Health Insurance" on the check or money order

Cancelation Policy

Insurance payments are due on the 1st of each month. If payment is not received by the due date, your insurance coverage could be cancelled. If the due date falls on a weekend or holiday, payment is due on the next business day.

Address Changes

Online:

  • Go to My Employee Information (upgraded UT EID required)
  • Select Addresses & Email in the navigation bar on the left
  • Update both the W-2 (permanent) and the U.S. (local) addresses

By Email:

  • Email the Human Resource Service Center with your name, UT EID, new address and any other changes, such as your phone number, email address or emergency contact information.

By Phone:

Contact Information

  • For billing or payment questions, contact Payroll Services at 512-471-5271.
    Lobby Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m.
  • For eligibility or enrollment questions, contact the Human Resource Service Center at 512-471-4772 or 1-800-687-4178.
  • For coverage or claims questions, please contact the insurance company. See Insurance Contacts for more information on contacting the insurance company directly.

Additional Information

To view additional information about insurance eligibility, please visit the following Web pages for: