Retiree/Surviving Dependent Insurance Information
Billing Schedule
Bills are issued quarterly during the fiscal year (September-August). The table below outlines the billing schedule. Please note the payment due date is now the 10th of each month.
| Quarter |
Bills Mailed |
First Installment or
Full Payment Due |
Second Installment Due |
Third Installment Due |
| September-November |
Sept. 14, 2007 |
Oct. 10, 2007** |
Oct. 10, 2007** |
Nov. 10, 2007 |
| December-February |
Nov. 18, 2007 |
Dec. 10, 2007 |
Jan. 10, 2008 |
Feb. 10, 2008 |
| March-May |
Feb. 17, 2008 |
March 10, 2008 |
April 10, 2008 |
May 10, 2008 |
| June-August |
May 19, 2008 |
June 10, 2008 |
July 10, 2008 |
Aug. 10, 2008 |
**If you are paying on a monthly basis, both the first and second installments are due on Oct. 10, 2007.
Cancellation Policy
It is important to pay your insurance premiums on time to avoid cancellation. Payments can be made in full or in monthly installments. If the due date falls on a weekend or holiday, payment is due by the following business day.
Note: Accounts that are two months behind on the last day of a month may be subject to cancellation.
Payment Options
You have three ways to pay: AutoPay, on the Web, or by mail.
AutoPay—Automatic Payment via Electronic Funds Transfer (EFT) from your bank account.
Automatic payments can either be set up online through AutoPay or by submitting a paper enrollment form. You can update or cancel your enrollment at any time. A high assurance EID is required to enroll online. For information about upgrading your UT EID, visit UT EID Self Service Tools.
You may also contact Payroll Services at 512-471-5271 for information on starting this new service. Download the Automatic Payment Request Authorization form and mail it to the Payroll Services at the address on the back of the form.
Note: Do not send the form with your payment. -
Online (Requires a high assurance EID)
Payments are accepted online through What I Owe. You can make payments by credit card, EFT, or electronic check (ECheck).
Mail
Mail payments to:
The University of Texas at Austin
P.O. Box 13177
Austin, TX 78711
For check and money order payments:
- make payable to The University of Texas at Austin.
- include your UT EID (located on your bill next to your name).
- write "Retiree Insurance" on the check or money order.
For MasterCard and Discover credit card payments:
- fill in your credit card number and expiration date.
- specify the amount of your payment.
- sign the payment coupon.
For monthly installment payments, include a message with your payment indicating you are paying for "UT Austin—Retiree Insurance"; this will ensure proper credit. Also provide:
- your name.
- UT EID (located on your bill next to your name).
- payment method. Include either a check or your credit card number, expiration date, and the amount to be charged.
Address Changes
Address changes can be made either online through Addresses & E-mail or by contacting the Human Resource Service Center at 512-471-4772 or 800-687-4178.
Long Term Care for Retirees
Long Term Care insurance is not administered by the University of Texas and is not included in your retiree insurance bill. Please contact Continental Casualty Company at 888-825-0353 between 8 a.m. and 6 p.m. EST to notify them that you have retired and need to be billed at your home address.
Contact Information
For billing or payment questions, contact Payroll Services at 512-471-5271.
For information about insurance plans, claims, or eligibility issues, contact the Human Resource Service Center at 512-471-4772 or 800-687-4178.
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