2/2004 -- RMC begins a new project for the United Way of America
2/2004 -- The Ray Marshall Center has begun a new project for the United Way of America that will document the benefits and cost of operating 2-1-1 information and referral systems nationally. This effort builds upon pioneering work by Center researchers Dan O'Shea, Christopher T. King and others that provided net benefit estimates for the Texas Information and Referral System in 1998.. The Center, working with the LBJ School's RGK Center and others, will base its estimates on the experience of relatively mature 2-1-1 I&R systems operating in four states and at least eight cities. A report on the findings will be published in the fall of 2004.