Other Health and Human Services

The Value of a Comprehensive Texas Information and Referral Network

Researcher(s):Christopher T. King, Daniel P. O'Shea and Alicia M. Betsinger
Date Published:
December 1998
Ray Marshall Center for the Study of Human Resources, The University of Texas at Austin

Abstract: This report is a benefit/cost analysis of the proposed comprehensive Texas Health and Human Services Information & Referral Network under contract with the Health and Human Services Commission (HHSC). Developing such a Network is an idea that has been a priority of the Texas Legislature since at least the early 1990s, in part as a response to the highly fragmented and duplicative environment in which information and referral for health and human services has been operating for decades.

The proposed comprehensive I&R Network builds upon the current network of Community Information Centers by developing a network of 25 Area Information Centers that would coordinate and provide services throughout Texas. A statewide automated information warehouse comprised of standardized, electronic health and human services along with central website and a 211 Single Number System for health and human services information would also be developed.

Total costs, benefits and the resulting net value have been estimated using standard methodologies for the comprehensive I&R system as a whole over a 10-year period from 2000 to 2009.


Full Report (PDF)
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