The Survey

 
Survey Data
Benchmarks
Promoting Excellence
Celebrating Excellence
Online Resources
Other Services
Contact Us
Similar Mission Benchmarks

Similar Mission Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2001-2002 grouped by the general mission of the organization.

View Similar Mission Excel File

Similar Mission Response Rates

Mission

Name

Description

# of Organizations

Response Rate
Mission 1/10 General Government The General Government category includes organizations involved in the general operating procedures of the government. 15 62.8%
Mission 2 Health and Human Services The Health and Human Services category includes organizations involved in assisting people with health, economic, and mental development services. 10 63.4%
Mission 3 Education The Education category includes Universities, Colleges, Institutes and other Agencies involved with students, teachers, administrators and families throughout many areas of learning. 38 47.4%
Mission 5 Public Safety/Criminal Justice The Public Safety/Criminal Justice category includes organizations involved in providing public protection and service, and the supervision of adult and juvenile offenders. 9 54.3%
Mission 6 Natural Resources The Natural Resources category includes organizations involved in the protection and conservation of natural resources and animal life. 4 56.2%
Mission 7 Business and Economic Development The Business and Economic Development category includes organizations involved in workforce, transportation, economic, and overall development of the communities they serve. 5 55.2%
Mission 8 Regulatory The Regulatory category includes organizations involved in the regulation of medical, financial, and other service industries. 24 71.3%

 

Synthesis Scores
Synthesis Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
Score 356 349 362 347 355 346 371

[Return to top of page]

Dimension Scores
Dim# Dimension Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 Work Group 341 335 350 333 343 332 360
2 Accommodations 339 335 351 326 334 336 347
3 Organizational Features 358 355 369 352 359 347 377
4 Information 351 347 351 340 351 338 372
5 Personal 362 346 367 353 361 348 373

[Return to top of page]

Construct Scores
Cons# Construct Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 Supervisor Effectiveness 334 329 344 324 337 323 357
2 Fairness 352 344 355 347 352 341 371
3 Team Effectiveness 330 324 341 322 334 320 348
4 Diversity 351 344 361 341 351 344 366
5 Fair Pay 254 248 282 248 248 255 266
6 Physical Environment 374 365 378 350 373 370 382
7 Benefits 380 378 387 369 372 369 382
8 Employment Development 349 351 357 337 346 351 360
9 Change Oriented 333 335 346 329 335 324 357
10 Goal Oriented 345 346 362 341 354 341 369
11 Holographic 344 339 356 338 343 329 364
12 Strategic 384 380 388 382 382 369 401
13 Quality 387 377 393 374 382 376 396
14 Internal 320 319 320 308 320 302 344
15 Availability 365 360 362 353 365 354 385
16 External 369 364 372 360 370 358 387
17 Job Satisfaction 366 344 367 354 366 354 373
18 Time and Stress 363 344 362 354 363 352 368
19 Burnout 364 355 375 359 362 348 379
20 Empowerment 355 345 365 348 354 340 373

 

[Return to top of page]

Item Scores
Item Text Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 We are known for the quality of service we provide. 3.99 3.87 4.13 3.93 3.92 3.77 4.01
2 We are constantly improving our services. 3.87 3.85 4.05 3.76 3.83 3.85 4.02
3 Our goals are consistently met or exceeded. 3.69 3.67 3.84 3.69 3.87 3.70 3.89
4 We produce high quality work that has a low rate of error. 3.95 3.70 3.96 3.74 3.94 3.75 3.96
5 We know who our customers (those we serve) are. 4.29 4.31 4.34 4.31 4.31 4.23 4.35
6 We develop services to match our customers' needs. 3.95 3.94 4.09 3.87 3.90 3.90 3.98
7 My performance is evaluated fairly. 3.83 3.84 3.88 3.84 3.93 3.72 3.91
8 My supervisor is consistent when administering policies concerning employees. 3.72 3.66 3.79 3.70 3.76 3.66 3.74
9 Every employee is valued. 3.55 3.37 3.59 3.39 3.48 3.42 3.70
10 We work to attract, develop, and retain people with diverse backgrounds. 3.55 3.51 3.70 3.45 3.44 3.57 3.79
11 We have adequate computer resources (hardware and software). 3.74 3.68 3.74 3.08 3.54 3.67 3.80
12 Information systems are in place and accessible for me to get my job done. 3.92 3.84 3.88 3.49 3.77 3.88 4.03
13 Information is shared as appropriate with other organizations. 3.77 3.68 3.69 3.52 3.74 3.53 3.87
14 The right information gets to the right people at the right time. 3.23 3.15 3.19 3.02 3.28 3.05 3.51
15 We integrate information and act intelligently upon that information. 3.59 3.50 3.59 3.45 3.63 3.44 3.77
16 The work atmosphere encourages open and honest communication. 3.25 3.20 3.48 3.24 3.34 3.20 3.57
17 We feel the channels we must go through at work are reasonable. 3.46 3.32 3.48 3.47 3.43 3.25 3.70
18 Work groups are trained to incorporate the opinions of each member. 3.26 3.24 3.34 3.22 3.32 3.17 3.48
19 Work groups receive adequate feedback that helps improve their performance. 3.30 3.26 3.31 3.17 3.28 3.13 3.45
20 We have an opportunity to participate in the goal setting process. 3.07 3.25 3.42 3.03 3.11 3.09 3.43
21 Decision making and control are given to employees doing the actual work. 3.25 3.13 3.36 3.19 3.24 3.13 3.52
22 We seem to be working toward the same goals. 3.58 3.52 3.60 3.39 3.58 3.39 3.68
23 There is a basic trust among employees and supervisors. 3.25 3.14 3.41 3.14 3.36 3.15 3.45
24 We are given the opportunity to do our best work. 3.74 3.56 3.84 3.63 3.75 3.59 3.91
25 We feel a sense of pride when we tell people that we work for this organization. 3.82 3.75 4.02 3.76 3.75 3.54 3.93
26 The amount of work I am asked to do is reasonable. 3.74 3.37 3.69 3.76 3.76 3.57 3.64
27 We are efficient. 3.48 3.43 3.65 3.49 3.59 3.43 3.71
28 Outstanding work is recognized. 3.44 3.26 3.41 3.32 3.33 3.29 3.74
29 There is a real feeling of teamwork. 3.29 3.28 3.36 3.24 3.30 3.24 3.40
30 We feel our efforts count. 3.47 3.32 3.51 3.36 3.40 3.28 3.66
31 We are encouraged to learn from our mistakes. 3.73 3.65 3.82 3.73 3.73 3.66 3.90
32 We have adequate resources to do our jobs. 3.62 3.47 3.57 3.29 3.53 3.55 3.71
33 We are given accurate feedback about our performance. 3.52 3.43 3.51 3.46 3.54 3.39 3.71
34 When possible, alternative work schedules (flex-time, compressed work weeks, job sharing,  telecommuting) are offered to employees. 3.66 3.48 3.49 3.61 3.28 3.51 3.98
35 Training is made available to us for personal growth and development. 3.57 3.58 3.64 3.42 3.45 3.68 3.60
36 Training is made available to us so that we can do our jobs better. 3.70 3.74 3.71 3.57 3.56 3.75 3.77
37 We have access to information about job opportunities, conferences, workshops, and training. 3.66 3.74 3.79 3.46 3.63 3.76 3.70
38 Supervisors know whether an individual's career goals are compatible with organizational goals. 3.28 3.25 3.40 3.21 3.37 3.22 3.49
39 We have sufficient procedures to ensure the safety of employees in the workplace. 3.91 3.76 3.92 3.74 3.90 3.95 4.01
40 Our workplace is well maintained. 3.81 3.63 3.78 3.69 3.86 3.72 3.96
41 Within my workplace, there is a feeling of community. 3.50 3.54 3.68 3.49 3.63 3.46 3.55
42 The environment supports a balance between work and personal life. 3.71 3.47 3.64 3.65 3.74 3.55 3.72
43 The pace of the work in this organization enables me to do a good job. 3.61 3.27 3.65 3.61 3.64 3.49 3.60
44 My job meets my expectations. 3.64 3.57 3.77 3.61 3.72 3.50 3.79
45 We  balance our focus on both long range and short-term goals. 3.48 3.46 3.61 3.47 3.51 3.42 3.69
46 My ideas and opinions count at work. 3.54 3.49 3.64 3.54 3.53 3.42 3.68
47 People who challenge the status quo are valued. 3.04 2.93 3.11 2.95 2.95 2.92 3.32
48 Work groups are actively involved in making work processes more effective. 3.23 3.22 3.37 3.11 3.31 3.15 3.37
49 The people I work with treat each other with respect. 3.72 3.63 3.84 3.59 3.82 3.63 3.70
50 Information is shared as appropriate with the public. 3.85 3.73 3.78 3.73 3.90 3.72 4.05
51 Favoritism (special treatment) is not an issue in raises or promotions. 3.15 3.10 3.19 3.05 3.29 3.02 3.50
52 Our employees are generally ethical in the workplace. 3.97 3.84 3.94 3.80 4.01 3.85 3.96
53 I am confident that any ethics violation I report will be properly handled. 3.74 3.63 3.67 3.59 3.71 3.54 3.83
54 Harassment is not tolerated at my workplace. 4.13 4.05 4.08 3.88 4.14 3.99 4.22
55 I am satisfied with the opportunities I have to evaluate my supervisor's performance. 2.88 2.97 3.13 2.96 3.00 2.96 3.21
56 When possible, problems are solved before they become a crisis. 3.40 3.39 3.53 3.46 3.53 3.38 3.61
57 We use feedback from those we serve to improve our performance. 3.67 3.66 3.79 3.60 3.61 3.60 3.80
58 I believe we will use the information from this survey to improve our performance. 3.44 3.35 3.42 3.25 3.22 3.25 3.62
59 I have regular involvement (once a month or more) in community activities or groups. 3.65 3.60 3.77 3.46 3.64 3.53 3.66
60 People are paid fairly for the work they do. 2.81 2.63 2.84 2.69 2.77 2.76 2.99
61 Salaries are competitive with similar jobs in the community. 2.54 2.62 2.84 2.54 2.44 2.56 2.59
62 Benefits can be selected to meet individual needs. 3.76 3.72 3.84 3.69 3.69 3.66 3.81
63 I understand my benefit plan. 3.95 3.94 3.95 3.85 3.85 3.86 3.99
64 Benefits are comparable to those offered in other jobs. 3.71 3.68 3.83 3.55 3.63 3.55 3.68
65 My pay keeps pace with the cost of living. 2.29 2.21 2.80 2.21 2.25 2.35 2.42
66 Changes in benefits and compensation have been explained to me during the last 2 years. 3.73 3.78 3.88 3.59 3.72 3.72 3.80
67 I am satisfied with my continuing education/training opportunities 3.41 3.36 3.59 3.16 3.36 3.51 3.49
68 I am satisfied with my medical  insurance. 3.68 3.58 3.84 3.55 3.67 3.60 3.74
69 I am satisfied with my sick leave. 4.10 4.01 4.12 3.98 3.97 4.02 4.13
70 I am satisfied with my vacation. 4.01 3.94 4.00 3.94 3.90 3.95 4.03
71 I am satisfied with my retirement. 3.75 3.67 3.78 3.63 3.65 3.70 3.85
72 I am satisfied with my dental insurance. 2.87 2.76 3.12 2.79 2.83 2.87 2.98
73 I am satisfied with my vision insurance. 3.04 2.95 3.23 2.94 2.93 2.99 3.00
74 I am satisfied with my holiday benefit. 3.97 3.86 3.80 3.86 3.88 3.92 3.96
75 I am satisfied with my Employee Assistance Program (E.A.P.). 3.54 3.61 3.57 3.52 3.33 3.69 3.59
76 Information and knowledge are shared openly within this organization. 3.08 3.16 3.10 3.05 3.06 2.89 3.39
77 An effort is made to get the opinions of people throughout the organization. 3.05 3.13 3.14 2.98 2.98 2.89 3.41
78 We work well with other organizations. 3.72 3.66 3.75 3.73 3.70 3.55 3.94
79 We work well with our governing bodies (the legislature, the board, etc.). 3.77 3.69 3.87 3.71 3.75 3.53 4.05
80 We work well with the public. 4.00 3.89 4.01 3.92 3.95 3.82 4.10
81 We understand the state, local, national, and global issues that impact the organization. 3.84 3.73 3.80 3.78 3.90 3.65 3.95
82 We know how our work impacts others in the organization.  3.74 3.68 3.74 3.68 3.74 3.57 3.89
83 Our web site is easy to use and contains helpful information. 3.76 3.93 3.67 3.76 3.82 3.86 4.04
84 I have a good understanding of our mission, vision, and strategic plan. 3.83 3.94 3.76 3.84 3.81 3.66 4.04
85 I believe we communicate our mission effectively to the public. 3.48 3.52 3.55 3.58 3.44 3.41 3.87
86 My organization encourages me to be involved in my community. 3.10 3.30 3.50 3.14 3.21 3.00 3.15

 

[Return to top of page]

Back to Benchmarks

 

Survey Data   Benchmarks   Promoting Excellence  Celebrating Excellence 
 Online Resources   Other Services   Contact Us  
Survey of Organizational Excellence Home Page
Resources Home

Last Update:  March 29, 2002
Questions and comments to: soe@uts.cc.utexas.edu
School of Social Work at UT Austin

Copyright © Survey of Organizational Excellence. All rights reserved.