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Special Grouping Benchmarks

Special Grouping Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2001-2002 grouped by the one of several possible categories.

View Special Groupings Excel File

Special Groupings Response Rates
Category Description # of Organizations Response Rate

SACC:

  State Agency Coordinating Council.   Large state agencies excluding higher education and agencies headed by an elected official. 15 49.3%

MACC: 

 Mid-Size Agency Coordinating Council.   Agencies with 101- 799 FTEs excluding higher education and agencies headed by an elected official. 17 55.5%

SSATF:

  Small State Agency Task Force: Agencies with 100 or fewer FTEs excluding higher education and agencies headed by an elected official. 36 70.3%

A&M: 

 Member of the Texas A&M System 11 46.9%

UT: 

 Member of the University of Texas System 3 40.1%

TSTC: 

Member of Texas State Technical College System 5 58.8%

TSUS: 

 Member of the Texas State University System 9 47.5%

 

Synthesis
Synthesis SACC MACC SSATF A&M UT TSTC TSUS
Score 338 357 368 367 352 361 363

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Dimension 
Dim# Dimension

SACC

 MACC SSATF A&M UT TSTC TSUS
1 Work Group 325 342 357 352 340 347 349
2 Accommodations 322 342 346 361 335 351 348
3 Organizational Features 344 361 374 371 362 367 371
4 Information 333 350 367 356 344 344 353
5 Personal 338 360 373 371 355 365 369

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Construct
Cons# Construct SACC MACC SSATF A&M UT TSTC TSUS
1 Supervisor Effectiveness 315 334 354 345 335 341 345
2 Fairness 336 355 367 360 344 351 347
3 Team Effectiveness 315 331 345 344 335 336 341
4 Diversity 333 352 365 362 349 361 363
5 Fair Pay 229 267 266 293 261 297 278
6 Physical Environment 352 373 380 386 366 372 376
7 Benefits 366 379 382 402 365 388 382
8 Employment Development 341 350 357 364 348 349 358
9 Change Oriented 319 336 354 347 343 341 349
10 Goal Oriented 339 351 363 362 360 359 368
11 Holographic 324 344 362 359 347 355 356
12 Strategic 368 385 398 391 382 390 390
13 Quality 369 389 393 396 381 393 393
14 Internal 303 317 339 327 314 308 320
15 Availability 347 365 380 367 353 358 365
16 External 351 370 383 377 364 368 375
17 Job Satisfaction 339 365 373 373 350 362 371
18 Time and Stress 338 362 369 367 346 361 362
19 Burnout 343 363 379 378 367 374 375
20 Empowerment 335 352 371 368 357 363 368

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Item
Item Text SACC MACC SSATF A&M UT TSTC TSUS
1 We are known for the quality of service we provide. 3.84 4.05 3.98 4.17 3.88 4.15 4.12
2 We are constantly improving our services. 3.70 3.93 3.98 4.01 4.04 4.12 4.09
3 Our goals are consistently met or exceeded. 3.66 3.80 3.81 3.84 3.78 3.86 3.89
4 We produce high quality work that has a low rate of error. 3.74 3.92 3.92 4.01 3.82 3.88 3.98
5 We know who our customers (those we serve) are. 4.24 4.31 4.38 4.30 4.30 4.35 4.35
6 We develop services to match our customers' needs. 3.82 3.97 4.00 4.09 4.01 4.19 4.10
7 My performance is evaluated fairly. 3.75 3.85 3.94 3.94 3.79 3.87 3.83
8 My supervisor is consistent when administering policies concerning employees. 3.67 3.73 3.75 3.79 3.71 3.81 3.74
9 Every employee is valued. 3.25 3.50 3.70 3.60 3.45 3.61 3.63
10 We work to attract, develop, and retain people with diverse backgrounds. 3.37 3.56 3.76 3.64 3.62 3.71 3.72
11 We have adequate computer resources (hardware and software). 3.43 3.79 3.68 3.85 3.38 3.64 3.75
12 Information systems are in place and accessible for me to get my job done. 3.67 3.95 3.93 4.01 3.65 3.76 3.87
13 Information is shared as appropriate with other organizations. 3.50 3.70 3.86 3.72 3.61 3.60 3.70
14 The right information gets to the right people at the right time. 3.01 3.20 3.41 3.29 3.09 3.04 3.24
15 We integrate information and act intelligently upon that information. 3.45 3.54 3.71 3.64 3.53 3.43 3.64
16 The work atmosphere encourages open and honest communication. 3.11 3.32 3.51 3.52 3.36 3.43 3.54
17 We feel the channels we must go through at work are reasonable. 3.22 3.40 3.70 3.47 3.28 3.45 3.58
18 Work groups are trained to incorporate the opinions of each member. 3.15 3.27 3.44 3.39 3.22 3.30 3.32
19 Work groups receive adequate feedback that helps improve their performance. 3.16 3.26 3.42 3.37 3.28 3.24 3.26
20 We have an opportunity to participate in the goal setting process. 3.01 3.21 3.36 3.37 3.44 3.47 3.45
21 Decision making and control are given to employees doing the actual work. 3.01 3.23 3.50 3.42 3.28 3.33 3.31
22 We seem to be working toward the same goals. 3.35 3.55 3.68 3.59 3.49 3.65 3.64
23 There is a basic trust among employees and supervisors. 3.06 3.28 3.42 3.46 3.29 3.29 3.47
24 We are given the opportunity to do our best work. 3.50 3.70 3.89 3.87 3.69 3.79 3.92
25 We feel a sense of pride when we tell people that we work for this organization. 3.54 3.82 3.93 4.09 3.98 4.06 4.04
26 The amount of work I am asked to do is reasonable. 3.44 3.72 3.69 3.73 3.50 3.69 3.73
27 We are efficient. 3.46 3.52 3.64 3.65 3.67 3.63 3.77
28 Outstanding work is recognized. 3.16 3.43 3.66 3.47 3.36 3.33 3.35
29 There is a real feeling of teamwork. 3.14 3.33 3.40 3.38 3.23 3.30 3.35
30 We feel our efforts count. 3.19 3.44 3.66 3.54 3.34 3.49 3.44
31 We are encouraged to learn from our mistakes. 3.64 3.69 3.88 3.85 3.77 3.80 3.83
32 We have adequate resources to do our jobs. 3.34 3.63 3.64 3.68 3.30 3.50 3.55
33 We are given accurate feedback about our performance. 3.40 3.51 3.68 3.54 3.42 3.45 3.49
34 When possible, alternative work schedules (flex-time, compressed work weeks, job sharing,  telecommuting) are offered to employees. 3.41 3.70 3.79 3.62 3.36 3.53 3.22
35 Training is made available to us for personal growth and development. 3.53 3.60 3.57 3.70 3.55 3.52 3.61
36 Training is made available to us so that we can do our jobs better. 3.61 3.71 3.75 3.78 3.55 3.58 3.73
37 We have access to information about job opportunities, conferences, workshops, and training. 3.61 3.72 3.66 3.89 3.76 3.65 3.78
38 Supervisors know whether an individual's career goals are compatible with organizational goals. 3.17 3.25 3.46 3.45 3.34 3.42 3.49
39 We have sufficient procedures to ensure the safety of employees in the workplace. 3.69 3.85 4.02 3.99 3.89 3.87 3.87
40 Our workplace is well maintained. 3.54 3.74 3.94 3.88 3.75 3.67 3.73
41 Within my workplace, there is a feeling of community. 3.42 3.58 3.56 3.73 3.63 3.71 3.72
42 The environment supports a balance between work and personal life. 3.40 3.66 3.78 3.70 3.49 3.63 3.63
43 The pace of the work in this organization enables me to do a good job. 3.33 3.60 3.62 3.69 3.54 3.58 3.77
44 My job meets my expectations. 3.50 3.66 3.77 3.76 3.69 3.77 3.87
45 We  balance our focus on both long range and short-term goals. 3.38 3.50 3.66 3.61 3.60 3.64 3.60
46 My ideas and opinions count at work. 3.31 3.55 3.73 3.67 3.58 3.62 3.60
47 People who challenge the status quo are valued. 2.77 3.00 3.30 3.12 3.04 3.06 3.09
48 Work groups are actively involved in making work processes more effective. 3.09 3.29 3.34 3.37 3.34 3.40 3.35
49 The people I work with treat each other with respect. 3.58 3.76 3.70 3.87 3.71 3.85 3.86
50 Information is shared as appropriate with the public. 3.62 3.84 4.02 3.83 3.69 3.75 3.79
51 Favoritism (special treatment) is not an issue in raises or promotions. 2.92 3.19 3.47 3.23 3.05 3.08 3.13
52 Our employees are generally ethical in the workplace. 3.77 3.97 3.96 4.00 3.86 3.83 3.95
53 I am confident that any ethics violation I report will be properly handled. 3.48 3.72 3.82 3.72 3.67 3.58 3.60
54 Harassment is not tolerated at my workplace. 3.92 4.13 4.17 4.11 4.06 4.10 4.06
55 I am satisfied with the opportunities I have to evaluate my supervisor's performance. 2.94 2.91 3.11 3.07 3.15 3.47 3.14
56 When possible, problems are solved before they become a crisis. 3.35 3.44 3.56 3.55 3.54 3.45 3.61
57 We use feedback from those we serve to improve our performance. 3.52 3.71 3.78 3.85 3.80 3.79 3.78
58 I believe we will use the information from this survey to improve our performance. 3.17 3.38 3.56 3.44 3.45 3.44 3.41
59 I have regular involvement (once a month or more) in community activities or groups. 3.53 3.65 3.65 3.80 3.78 3.74 3.86
60 People are paid fairly for the work they do. 2.46 2.92 2.95 2.93 2.62 2.88 2.79
61 Salaries are competitive with similar jobs in the community. 2.35 2.69 2.63 2.95 2.66 3.08 2.75
62 Benefits can be selected to meet individual needs. 3.62 3.76 3.80 4.02 3.58 3.79 3.83
63 I understand my benefit plan. 3.85 3.90 3.98 4.07 3.84 3.90 3.91
64 Benefits are comparable to those offered in other jobs. 3.54 3.73 3.69 3.99 3.54 3.97 3.75
65 My pay keeps pace with the cost of living. 2.08 2.40 2.42 2.92 2.58 2.97 2.80
66 Changes in benefits and compensation have been explained to me during the last 2 years. 3.63 3.76 3.79 4.04 3.90 3.94 3.72
67 I am satisfied with my continuing education/training opportunities 3.29 3.44 3.42 3.68 3.54 3.54 3.64
68 I am satisfied with my medical  insurance. 3.57 3.69 3.69 4.04 3.31 3.87 3.86
69 I am satisfied with my sick leave. 3.97 4.10 4.10 4.19 3.98 4.21 4.06
70 I am satisfied with my vacation. 3.91 4.00 4.01 4.05 3.89 4.04 3.98
71 I am satisfied with my retirement. 3.65 3.72 3.80 3.83 3.75 3.87 3.73
72 I am satisfied with my dental insurance. 2.75 2.89 2.94 3.35 3.32 3.17 2.93
73 I am satisfied with my vision insurance. 2.90 2.96 3.02 3.50 3.43 3.19 3.02
74 I am satisfied with my holiday benefit. 3.80 3.93 3.96 3.82 3.60 3.99 3.69
75 I am satisfied with my Employee Assistance Program (E.A.P.). 3.53 3.60 3.54 3.59 3.55 3.70 3.61
76 Information and knowledge are shared openly within this organization. 2.93 3.05 3.34 3.15 3.07 2.98 3.11
77 An effort is made to get the opinions of people throughout the organization. 2.85 3.10 3.33 3.14 3.10 3.11 3.16
78 We work well with other organizations. 3.53 3.72 3.91 3.81 3.68 3.73 3.77
79 We work well with our governing bodies (the legislature, the board, etc.). 3.51 3.76 3.97 3.91 3.79 3.98 3.89
80 We work well with the public. 3.78 3.99 4.09 4.05 3.89 4.05 4.07
81 We understand the state, local, national, and global issues that impact the organization. 3.60 3.80 3.96 3.85 3.74 3.81 3.80
82 We know how our work impacts others in the organization.  3.60 3.68 3.88 3.73 3.66 3.79 3.73
83 Our web site is easy to use and contains helpful information. 3.73 3.89 3.93 3.68 3.78 3.64 3.69
84 I have a good understanding of our mission, vision, and strategic plan. 3.73 3.80 4.03 3.73 3.82 3.76 3.74
85 I believe we communicate our mission effectively to the public. 3.42 3.56 3.76 3.54 3.48 3.54 3.59
86 My organization encourages me to be involved in my community. 3.14 3.13 3.17 3.51 3.56 3.66 3.66

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Last Update:  February 08, 2002
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