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All Respondents Benchmarks and Demographics 

All Respondents Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2001-2002. 

View All Respondents Excel File

Average Response Rate

57.8%

 

Demographics
Item   Response

Pct.
Gender

 

 1 Female 61.22%
2 Male 38.78%
       
Race/Ethnic Identification 1 African-American 10.82%
2 Hispanic-American 22.97%
3 Anglo-American 61.88%
4 Asian-American or Pacific Islander or Native American 2.11%
5 Multiracial/Other 2.22%
       
Age 1 16 to 29 years old 11.11%
2 30 to 39 years old 25.10%
3 40 to 49 years old 33.20%
4 50 to 59 years old 25.63%
5 60 years and older 4.96%
       
Education

 

 		 1 Did not finish high school 0.78%
2 High school diploma (or GED) 13.82%
3 Some college 26.65%
4 Associate degree 8.63%
5 Bachelor's degree 32.33%
6 Master's degree 12.41%
7 Doctoral Degree 5.39%
       
I am currently in a supervisory role.

 

 1 Yes 27.86%
2 No 72.14%
       
Hours per week employed:

 

 		 1 Less than 21 hours 0.31%
2 21 to 39 hours 2.02%
3 40 or more hours 97.68%
       
I received a promotion during the last two years:

 

 1 Yes 35.73%
2 No 64.27%
       
I received a merit increase in the last two years:

 

 1 Yes 54.89%
2 No 45.11%
       
I plan to be working  for this organization in two years: 1 Yes 85.97%
2 No 14.03%
       
My length of service with this organization is:

 

 

 

 

 

 1 Under 1 year 7.78%
2 1 to 2 years 16.49%
3 3 to 5 years 17.79%
4 6 to 10 years 20.84%
5 11 to 15 years 14.80%
6 Over 15 years 22.31%
       
I am the primary wage earner in my household:

 

 1 Yes 65.32%
2 No 34.68%
       
There is more than one wage earner in my household:

 

 1 Yes 64.53%
2 No 35.47%
       
The number of persons in my household is: 1 1 person 16.19%
2 2 persons 33.69%
3 3 persons 20.91%
4 4 persons 19.17%
5 5 persons or more 10.05%
       
My annual gross (before taxes) salary is: 1 Less than $15,000 2.30%
2 $15,001 to 25,000 23.67%
3 $25,001 to 35,000 32.55%
4 $35,001 to 45,000 21.02%
5 $45,001 to 50,000 6.79%
6 $50,001 to 60,000 6.87%
7 $60,001 to 75,000 4.18%
8 Over $75,000 2.63%
       
I have lived in Texas:

 

 		 1 Less than 2 years 1.76%
2 2 to 10 years 7.59%
3 Over 10 years 90.66%

 

Synthesis Score
360

Dimension Scores 
Dimension Name Score
1 Work Group 347
2 Accommodations 343
3 Organizational Features 365
4 Information 354
5 Personal 363

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Construct Scores
Construct Name Score
1 Supervisor Effectiveness 341
2 Fairness 356
3 Team Effectiveness 336
4 Diversity 356
5 Fair Pay 266
6 Physical Environment 374
7 Benefits 381
8 Employment Development 354
9 Change Oriented 343
10 Goal Oriented 357
11 Holographic 351
12 Strategic 388
13 Quality 388
14 Internal 323
15 Availability 366
16 External 372
17 Job Satisfaction 364
18 Time and Stress 361
19 Burnout 369
20 Empowerment 360

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Item Scores
Item Text Average
1 We are known for the quality of service we provide. 4.01
2 We are constantly improving our services. 3.96
3 Our goals are consistently met or exceeded. 3.80
4 We produce high quality work that has a low rate of error. 3.90
5 We know who our customers (those we serve) are. 4.32
6 We develop services to match our customers' needs. 4.00
7 My performance is evaluated fairly. 3.87
8 My supervisor is consistent when administering policies concerning employees. 3.74
9 Every employee is valued. 3.56
10 We work to attract, develop, and retain people with diverse backgrounds. 3.64
11 We have adequate computer resources (hardware and software). 3.68
12 Information systems are in place and accessible for me to get my job done. 3.88
13 Information is shared as appropriate with other organizations. 3.72
14 The right information gets to the right people at the right time. 3.25
15 We integrate information and act intelligently upon that information. 3.60
16 The work atmosphere encourages open and honest communication. 3.40
17 We feel the channels we must go through at work are reasonable. 3.50
18 Work groups are trained to incorporate the opinions of each member. 3.33
19 Work groups receive adequate feedback that helps improve their performance. 3.31
20 We have an opportunity to participate in the goal setting process. 3.29
21 Decision making and control are given to employees doing the actual work. 3.33
22 We seem to be working toward the same goals. 3.58
23 There is a basic trust among employees and supervisors. 3.33
24 We are given the opportunity to do our best work. 3.78
25 We feel a sense of pride when we tell people that we work for this organization. 3.89
26 The amount of work I am asked to do is reasonable. 3.65
27 We are efficient. 3.59
28 Outstanding work is recognized. 3.46
29 There is a real feeling of teamwork. 3.33
30 We feel our efforts count. 3.49
31 We are encouraged to learn from our mistakes. 3.79
32 We have adequate resources to do our jobs. 3.57
33 We are given accurate feedback about our performance. 3.54
34 When possible, alternative work schedules (flex-time, compressed work weeks, job sharing,  telecommuting) are offered to employees. 3.63
35 Training is made available to us for personal growth and development. 3.59
36 Training is made available to us so that we can do our jobs better. 3.71
37 We have access to information about job opportunities, conferences, workshops, and training. 3.71
38 Supervisors know whether an individual's career goals are compatible with organizational goals. 3.36
39 We have sufficient procedures to ensure the safety of employees in the workplace. 3.91
40 Our workplace is well maintained. 3.80
41 Within my workplace, there is a feeling of community. 3.58
42 The environment supports a balance between work and personal life. 3.65
43 The pace of the work in this organization enables me to do a good job. 3.58
44 My job meets my expectations. 3.71
45 We  balance our focus on both long range and short-term goals. 3.57
46 My ideas and opinions count at work. 3.60
47 People who challenge the status quo are valued. 3.10
48 Work groups are actively involved in making work processes more effective. 3.30
49 The people I work with treat each other with respect. 3.74
50 Information is shared as appropriate with the public. 3.85
51 Favoritism (special treatment) is not an issue in raises or promotions. 3.23
52 Our employees are generally ethical in the workplace. 3.92
53 I am confident that any ethics violation I report will be properly handled. 3.70
54 Harassment is not tolerated at my workplace. 4.10
55 I am satisfied with the opportunities I have to evaluate my supervisor's performance. 3.07
56 When possible, problems are solved before they become a crisis. 3.50
57 We use feedback from those we serve to improve our performance. 3.73
58 I believe we will use the information from this survey to improve our performance. 3.43
59 I have regular involvement (once a month or more) in community activities or groups. 3.67
60 People are paid fairly for the work they do. 2.83
61 Salaries are competitive with similar jobs in the community. 2.66
62 Benefits can be selected to meet individual needs. 3.78
63 I understand my benefit plan. 3.94
64 Benefits are comparable to those offered in other jobs. 3.72
65 My pay keeps pace with the cost of living. 2.49
66 Changes in benefits and compensation have been explained to me during the last 2 years. 3.79
67 I am satisfied with my continuing education/training opportunities 3.47
68 I am satisfied with my medical  insurance. 3.72
69 I am satisfied with my sick leave. 4.08
70 I am satisfied with my vacation. 3.99
71 I am satisfied with my retirement. 3.76
72 I am satisfied with my dental insurance. 2.97
73 I am satisfied with my vision insurance. 3.07
74 I am satisfied with my holiday benefit. 3.88
75 I am satisfied with my Employee Assistance Program (E.A.P.). 3.57
76 Information and knowledge are shared openly within this organization. 3.15
77 An effort is made to get the opinions of people throughout the organization. 3.15
78 We work well with other organizations. 3.77
79 We work well with our governing bodies (the legislature, the board, etc.). 3.84
80 We work well with the public. 4.00
81 We understand the state, local, national, and global issues that impact the organization. 3.82
82 We know how our work impacts others in the organization.  3.75
83 Our web site is easy to use and contains helpful information. 3.82
84 I have a good understanding of our mission, vision, and strategic plan. 3.85
85 I believe we communicate our mission effectively to the public. 3.60
86 My organization encourages me to be involved in my community. 3.28

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Last Update:  March 07, 2002
Questions and comments to: soe@uts.cc.utexas.edu
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