Customer Service Symposium

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Materials Provided

    Symposium Flyer
    Customer Service and Organizational Excellence Position Paper
    Customer Service Assessments Flyer
    Reinventing Texas Government
    List of Texas Customer Service Representatives
    Materials from the Governor's Center for Management Development

Introduction/Overview

    Opening Slide Presentation
    Opening Remarks 
            Dr. Noel Landuyt, Research Associate, The University of Texas at Austin

Agency Presentations of Best Practices

    Texas Department of Public Safety Presentation
            Ms. Mary Geil, Customer Service Representative, TxDPS
    Lessons of the Circle Presentation
            Lieutenant Mark Sassman, Training Academy, TxDPS
    Texas Real Estate Commission Handout
            Ms. Sabrina Hassumani, Assistant Administror, TREC

Customer Assessment in Complex Organizations

    Case Study Presentation 
            Dr. Noel Landuyt, Research Associate, The University of Texas at Austin

Panel Presentations and Q&A

  Mr. John Barton, Legislative Budget Board
  Mr. Mike McElhaney, Governorís Office of Budget and Planning 
  Ms. Diane Thompson, Texas Comptroller of Public Accounts.
  Dr. Don Warren, Legislative Council

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Contact Us:
E-mail:
soe@uts.cc.utexas.edu
Phone: (512) 471-9831
Mail: UT-Austin, Survey of Organizational Excellence
1925 San Jacinto Blvd., Austin TX 78713

Last Update:  March 06, 2002
Please direct questions and comments regarding this web site to: soe@uts.cc.utexas.edu
School of Social Work at UT Austin

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