Customer Service: An Overview 
Thank you for visiting our Customer Service web site.
This site provides information and addresses questions regarding the customer
assessment of services provided by your organization. Our objective is
to develop both customer service assessment tools and corresponding data
collection procedures that assist you towards delivering outstanding customer
service and promoting excellence throughout your organization. Moreover,
we work towards fulfilling and/or exceeding the expectations of the Customer
Service Standards Act (Texas Senate Bill 1563) by designing our processes
to permit comparisons over time and benchmarks between and within organizations.
Our cost effective approach utilizes reliable surveying technologies and
intellectual soundness necessary for a meaningful evaluation of customer
service. Let our experience with over 120 organizations and the
assessment of hundreds of thousands of individuals participating in the
Survey
of Organizational Excellence, work for your organization.
We have divided this site into distinct sections.
An overview of each section is provided below. If we can be of further
assistance in this area, please contact us at anytime. Our e-mail address
is soe@uts.cc.utexas.edu, phone (512)
471-9831 and our mail address is UT-Austin, Survey of Organizational Excellence,
1925 San Jacinto Blvd., Austin TX 78712.
|
Evaluating Customer Service
|
We offer three surveying strategies (web based, point of
contact and mail) for the assessment of customer satisfaction.
Most strategies are customizable for your organization's unique needs.
This page contains several levels of service which we can provide your
organization. |
|
Identifying Your Customers
|
Customer assessment begins with identifying your specific
customer groups. We work with a group of consultants
trained to assist organizations through the process of customer
identification and customer service strategic planning. |
|
Creating Organizational Excellence
|
Customer service is one aspect of creating an excellent
organization. This page presents additional commentary and
related references towards promoting exemplary customer service. |
|
Reviewing the Legislation
|
The Customer Service Standards Act
(Texas Senate Bill 1563), along with links to the analysis, history of
the bill, and the LBB Strategic Planning Instructions are provided. |
|
Recognizing Achievement "Texas Star Award"
|
The legislation
provides for the opportunity to recognize organizations for exemplary
customer service. We will continue to track the development of
the Texas Star Award and post related information on our this page. |
Return to the
|
