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Best Practices

A convenient way to think of the strategy for success is to picture a three-leg stool. The stool represents the organization supported by three legs, which symbolize these key ingredients. Each leg has very separate and distinct attributes and each is critical to the survival of the organization. The legs of the stool are visionary leadership, internal data from employees and external data from the customers of the organization. 

We have developed a set of Best Practices for each of the surveys and tools in our Excellence Series to provide concrete examples of how other organizations are striving for excellence. They include several examples from participating organizations on how they conduct the survey, return the data, increase response rates, and so on.  

Organizational Excellence Customer Service Excellence Leadership Excellence Custom Surveys
  • Illustrations
  • Testimonials
  • Case Studies
  • Illustrations
  • Testimonials
  • Case Studies

Illustrations provide physical examples of different media being used to promote the survey or make employees aware that the organization needs it's help in the improvement of the organization. These examples include fliers, videos, etc.

Testimonials are given for various organizations that feel their organization has benefited in one or more ways from taking the survey. The testimonials outline what the organization was like before, the changes that were made, and the resulting benefits.

Case studies provide an in depth look at survey utilization, and the impact of effectively using Survey data to drive organizational improvement.

Forums, Symposiums, Conferences, and Awards are highlighted for their corresponding survey type.