The Organizational Excellence Group specializes in
Human Resource Assessment
Customer Satisfaction Data Collection
Customized Survey Research
We provide expert service and valued benchmark resources in the areas of
organizational climate and human resource assessment, evaluation of customer
service needs, and customized survey research tailored to meet your individual
needs. We utilize the latest data collection and data
processing systems to rapidly and accurately return your needed data.
The Three-Legged Stool
A way to understand organizations is to think of a three-legged stool. The seat of the stool is the organization and it rests on three legs. One leg is leadership. Leadership consists of the vision that originally created the organization and the leadership that maintains the organization today. A second leg is external data. What are the goals and
activities of the organization? What does it require from the environment and what does it provide to secure its continued existence? How do customers of the organization view the organization? Who are the competitors and what are their characteristics? The third leg is internal data. What are the motivations and commitments of the people that work in the organization? How creative are they? How thorough do they perform their tasks? Do they innovate? Are they dedicated? How well are the resources of time, money, people and opportunity used?
Read more about the Three-Legged
Survey of Organizational Excellence
The Survey assists organizational leadership by providing information
about work force issues that impact the quality of service ultimately
delivered to all customers. The data provide information not only about
employees' perceptions of the effectiveness of their own organization, but
also about employees' satisfaction with their employer.
This site provides information and addresses questions regarding the customer
assessment of services provided by your organization. Our objective is
to develop both customer service assessment tools and corresponding
data collection procedures that assist you towards delivering outstanding
customer service and promoting excellence throughout your organization.
The development of leadership is a continuous process as an individual
gains experiences, assumes greater levels of responsibility, and faces a
growing complexity of organizational problem solving demands.
Custom Survey Projects
View past illustrations of surveys and see examples of the types of
questions we can do.
The Survey of Organizational Excellence has created the Benchmarking Committee as a response to the necessarily monopolistic functions that must characterize many governmental services. The Committee membership, chosen from fields and organizations where high levels of competition, innovation and excellence exist, examines dimensions of state agencies against comparable dimensions found in their fields.