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All Respondents Benchmarks and Demographics 

All Respondents Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2007-2008. 

 View All Respondents Excel File

Average Response Rate

69.06%

Demographics

Item Response Percent
Gender
1 Female 61.94%
2 Male 38.06%
   
Race/Ethnic Identification
1 African-American 13.69%
2 Hispanic-American 22.65%
3 Anglo-American 58.97%
4 Asian-American or Pacific Islander or Native American 2.24%
5 Multiracial/Other 2.45%
   
Age
1 16 to 29 years old 9.88%
2 30 to 39 years old 21.14%
3 40 to 49 years old 30.02%
4 50 to 59 years old 30.78%
5 60 years and older 8.18%
   
Education
1 Did not finish high school 0.47%
2 High school diploma (or GED) 13.17%
3 Some college 25.99%
4 Associate degree 8.93%
5 Bachelor's degree 35.16%
6 Master's degree 13.44%
7 Dotoral degree 2.83%
   
I am currently in a supervisory role.
1 Yes 22.80%
2 No 77.20%
   
Hours per week employed:
1 Less than 21 hours 0.11%
2 21 to 39 hours 1.16%
3 40 or more hours 98.73%
   
I received a promotion during the last two years:
1 Yes 27.11%
2 No 72.89%
   
I received a merit increase in the last two years:
1 Yes 44.24%
2 No 55.76%
   
I plan to be working  for this organization in two years:
1 Yes 85.79%
2 No 14.21%
   
My length of service with this organization is:
1 Under 1 year 8.37%
2 1 to 2 years 14.86%
3 3 to 5 years 14.21%
4 6 to 10 years 20.22%
5 11 to 15 years 14.96%
6 Over 15 years 27.38%
   
I am the primary wage earner in my household:
1 Yes 66.87%
2 No 33.13%
   
There is more than one wage earner in my household:
1 Yes 62.69%
2 No 37.31%
   
The number of persons in my household is:
1 1 person 17.39%
2 2 persons 34.37%
3 3 persons 20.36%
4 4 persons 18.05%
5 5 persons or more 9.82%
   
My annual gross (before taxes) salary is:
1 Less than $15,000 0.88%
2 $15,001 to 25,000 13.70%
3 $25,001 to 35,000 29.37%
4 $35,001 to 45,000 23.37%
5 $45,001 to 50,000 10.25%
6 $50,001 to 60,000 10.55%
7 $60,001 to 75,000 7.25%
8 Over $75,000 4.62%
   
I have lived this State:
1 Less than 2 years 1.61%
2 2 to 10 years 6.65%
3 Over 10 years 91.74%

 

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Dimensions

Dimension Name Score
1 Work Group 353
2 Accommodations 342
3 Organizational Features 368
4 Information 359
5 Personal 366

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Constructs

Construct Name Score
1 Supervisor Effectiveness 344
2 Fairness 363
3 Team Effectiveness 344
4 Diversity 361
5 Fair Pay 264
6 Physical Environment 377
7 Benefits 369
8 Employment Development 359
9 Change Oriented 347
10 Goal Oriented 360
11 Holographic 355
12 Strategic 390
13 Quality 388
14 Internal 335
15 Availability 368
16 External 376
17 Job Satisfaction 368
18 Time and Stress 365
19 Burnout 371
20 Empowerment 363

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Items

Item Text Score
1 We are known for the quality of service we provide. 4.04
2 We are constantly improving our services. 3.88
3 Our goals are consistently met or exceeded. 3.84
4 We produce high quality work that has a low rate of error. 3.92
5 We know who our customers (those we serve) are. 4.29
6 We develop services to match our customers' needs. 3.94
7 My performance is evaluated fairly. 3.86
8 My supervisor is consistent when administering policies concerning employees. 3.82
9 Every employee is valued. 3.57
10 We work to attract, develop, and retain people with diverse backgrounds. 3.63
11 We have adequate computer resources (hardware and software). 3.70
12 Information systems are in place and accessible for me to get my job done. 3.89
13 Information is shared as appropriate with other organizations. 3.73
14 The right information gets to the right people at the right time. 3.38
15 We integrate information and act intelligently upon that information. 3.67
16 The work atmosphere encourages open and honest communication. 3.44
17 We feel the channels we must go through at work are reasonable. 3.53
18 Work groups are trained to incorporate the opinions of each member. 3.41
19 Work groups receive adequate feedback that helps improve their performance. 3.42
20 We have an opportunity to participate in the goal setting process. 3.31
21 Decision making and control are given to employees doing the actual work. 3.38
22 We seem to be working toward the same goals. 3.64
23 There is a basic trust among employees and supervisors. 3.42
24 We are given the opportunity to do our best work. 3.79
25 We feel a sense of pride when we tell people that we work for this organization. 3.91
26 The amount of work I am asked to do is reasonable. 3.68
27 We are efficient. 3.62
28 Outstanding work is recognized. 3.50
29 There is a real feeling of teamwork. 3.44
30 We feel our efforts count. 3.53
31 We are encouraged to learn from our mistakes. 3.80
32 We have adequate resources to do our jobs. 3.60
33 We are given accurate feedback about our performance. 3.59
34 When possible, alternative work schedules (flex-time, compressed work weeks, job sharing,  telecommuting) are offered to employees. 3.77
35 Training is made available to us for personal growth and development. 3.67
36 Training is made available to us so that we can do our jobs better. 3.77
37 We have access to information about job opportunities, conferences, workshops, and training. 3.74
38 Supervisors know whether an individual's career goals are compatible with organizational goals. 3.39
39 We have sufficient procedures to ensure the safety of employees in the workplace. 3.98
40 Our workplace is well maintained. 3.76
41 Within my workplace, there is a feeling of community. 3.64
42 The environment supports a balance between work and personal life. 3.72
43 The pace of the work in this organization enables me to do a good job. 3.63
44 My job meets my expectations. 3.73
45 We  balance our focus on both long range and short-term goals. 3.63
46 My ideas and opinions count at work. 3.60
47 People who challenge the status quo are valued. 3.14
48 Work groups are actively involved in making work processes more effective. 3.38
49 The people I work with treat each other with respect. 3.83
50 Information is shared as appropriate with the public. 3.87
51 Favoritism (special treatment) is not an issue in raises or promotions. 3.29
52 Our employees are generally ethical in the workplace. 4.00
53 I am confident that any ethics violation I report will be properly handled. 3.84
54 Harassment is not tolerated at my workplace. 4.12
55 I am satisfied with the opportunities I have to evaluate my supervisor's performance. 3.19
56 When possible, problems are solved before they become a crisis. 3.57
57 We use feedback from those we serve to improve our performance. 3.75
58 I believe we will use the information from this survey to improve our performance. 3.47
59 I have regular involvement (once a month or more) in community activities or groups. 3.62
60 People are paid fairly for the work they do. 2.88
61 Salaries are competitive with similar jobs in the community. 2.64
62 Benefits can be selected to meet individual needs. 3.65
63 I understand my benefit plan. 3.87
64 Benefits are comparable to those offered in other jobs. 3.56
65 My pay keeps pace with the cost of living. 2.42
66 Changes in benefits and compensation have been explained to me during the last 2 years. 3.60
67 I am satisfied with my continuing education/training opportunities 3.52
68 I am satisfied with my medical  insurance. 3.45
69 I am satisfied with my sick leave. 4.02
70 I am satisfied with my vacation. 4.01
71 I am satisfied with my retirement. 3.66
72 I am satisfied with my dental insurance. 3.04
73 I am satisfied with my vision insurance. 3.07
74 I am satisfied with my holiday benefit. 3.96
75 I am satisfied with my Employee Assistance Program (E.A.P.). 3.55
76 Information and knowledge are shared openly within this organization. 3.27
77 An effort is made to get the opinions of people throughout the organization. 3.22
78 We work well with other organizations. 3.77
79 We work well with our governing bodies (the legislature, the board, etc.). 3.81
80 We work well with the public. 4.01
81 We understand the state, local, national, and global issues that impact the organization. 3.86
82 We know how our work impacts others in the organization.  3.76
83 Our web site is easy to use and contains helpful information. 3.71
84 I have a good understanding of our mission, vision, and strategic plan. 3.93
85 I believe we communicate our mission effectively to the public. 3.69
86 My organization encourages me to be involved in my community. 3.35

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