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Similar Mission Benchmarks

Similar Mission Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2007-2008 grouped by the general mission of the organization.


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Similar Mission Response Rates

Mission

Name

Description

# of Organizations

Response Rate
Mission 1/10 General Government The General Government category includes organizations involved in the general operating procedures of the government. 11 77.6%
Mission 2 Health and Human Services The Health and Human Services category includes organizations involved in assisting people with health, economic, and mental development services. 5 53.4%
Mission 3 Education The Education category includes Universities, Colleges, Institutes and other Agencies involved with students, teachers, administrators and families throughout many areas of learning. 9 59.8%
Mission 5 Public Safety/Criminal Justice The Public Safety/Criminal Justice category includes organizations involved in providing public protection and service, and the supervision of adult and juvenile offenders. 6 52.7%
Mission 6 Natural Resources The Natural Resources category includes organizations involved in the protection and conservation of natural resources and animal life. 6 62.6%
Mission 7 Business and Economic Development The Business and Economic Development category includes organizations involved in workforce, transportation, economic, and overall development of the communities they serve. 5 70.6%
Mission 8 Regulatory The Regulatory category includes organizations involved in the regulation of medical, financial, and other service industries. 20 81.1%

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Synthesis Scores

  Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
Synthesis 377 337 365 339 351 365 370

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Dimension Scores

Dim # Dimension Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 Work Group 370 327 355 325 340 351 361
2 Accommodations 351 317 353 320 329 353 346
3 Organizational Features 383 342 370 342 356 369 375
4 Information 374 336 355 338 346 360 369
5 Personal 382 336 369 339 357 368 375

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Construct Scores

Cons # Construct Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 Supervisor Effectiveness 363 318 347 318 331 343 352
2 Fairness 378 338 364 336 351 360 373
3 Team Effectiveness 364 317 347 314 330 343 352
4 Diversity 378 335 365 333 348 359 368
5 Fair Pay 275 228 273 245 242 290 269
6 Physical Environment 383 350 386 347 365 387 385
7 Benefits 371 350 383 354 361 373 372
8 Employment Development 378 341 369 336 349 365 358
9 Change Oriented 367 323 347 318 333 349 354
10 Goal Oriented 376 336 358 333 347 361 371
11 Holographic 374 328 360 325 341 354 363
12 Strategic 403 364 392 372 381 390 397
13 Quality 400 363 393 364 380 393 393
14 Internal 353 312 330 307 317 338 346
15 Availability 377 346 360 354 354 368 381
16 External 392 350 377 354 367 376 382
17 Job Satisfaction 382 333 368 339 360 372 378
18 Time and Stress 380 333 365 339 357 373 373
19 Burnout 388 342 377 344 361 369 378
20 Empowerment 381 336 367 335 350 360 371

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Item Scores

Item # Item Text Mission 1/10 Mission 2 Mission 3 Mission 5 Mission 6 Mission 7 Mission 8
1 We are known for the quality of service we provide. 4.15 3.75 4.18 3.85 3.99 4.03 4.08
2 We are constantly improving our services. 4.07 3.67 3.99 3.59 3.75 3.97 3.89
3 Our goals are consistently met or exceeded. 3.95 3.53 3.86 3.56 3.80 3.83 3.95
4 We produce high quality work that has a low rate of error. 4.00 3.56 3.97 3.71 3.93 3.90 4.01
5 We know who our customers (those we serve) are. 4.38 4.20 4.27 4.19 4.26 4.37 4.30
6 We develop services to match our customers' needs. 4.07 3.79 4.05 3.72 3.85 4.01 3.94
7 My performance is evaluated fairly. 3.94 3.65 3.88 3.80 3.78 3.83 3.93
8 My supervisor is consistent when administering policies concerning employees. 3.95 3.71 3.81 3.65 3.70 3.76 3.89
9 Every employee is valued. 3.79 3.25 3.58 3.22 3.43 3.58 3.66
10 We work to attract, develop, and retain people with diverse backgrounds. 3.83 3.38 3.66 3.37 3.48 3.62 3.71
11 We have adequate computer resources (hardware and software). 3.69 3.53 3.91 3.21 3.56 3.90 3.80
12 Information systems are in place and accessible for me to get my job done. 3.93 3.72 3.92 3.60 3.76 4.03 3.98
13 Information is shared as appropriate with other organizations. 3.84 3.56 3.69 3.53 3.57 3.75 3.84
14 The right information gets to the right people at the right time. 3.49 3.11 3.28 3.09 3.20 3.37 3.56
15 We integrate information and act intelligently upon that information. 3.78 3.50 3.59 3.38 3.52 3.71 3.79
16 The work atmosphere encourages open and honest communication. 3.64 3.16 3.47 3.11 3.34 3.42 3.52
17 We feel the channels we must go through at work are reasonable. 3.67 3.22 3.46 3.37 3.36 3.50 3.67
18 Work groups are trained to incorporate the opinions of each member. 3.58 3.17 3.43 3.14 3.28 3.41 3.50
19 Work groups receive adequate feedback that helps improve their performance. 3.59 3.18 3.42 3.17 3.27 3.48 3.48
20 We have an opportunity to participate in the goal setting process. 3.55 3.04 3.36 3.01 3.16 3.34 3.36
21 Decision making and control are given to employees doing the actual work. 3.57 3.01 3.46 3.14 3.27 3.34 3.46
22 We seem to be working toward the same goals. 3.83 3.41 3.61 3.34 3.52 3.63 3.74
23 There is a basic trust among employees and supervisors. 3.66 3.14 3.48 3.04 3.31 3.36 3.49
24 We are given the opportunity to do our best work. 3.98 3.46 3.82 3.50 3.67 3.77 3.87
25 We feel a sense of pride when we tell people that we work for this organization. 4.11 3.58 4.05 3.57 3.81 3.79 3.99
26 The amount of work I am asked to do is reasonable. 3.85 3.27 3.68 3.54 3.65 3.80 3.71
27 We are efficient. 3.80 3.39 3.52 3.38 3.43 3.60 3.76
28 Outstanding work is recognized. 3.69 3.11 3.46 3.19 3.36 3.49 3.64
29 There is a real feeling of teamwork. 3.64 3.19 3.49 3.08 3.32 3.44 3.52
30 We feel our efforts count. 3.76 3.22 3.58 3.17 3.40 3.52 3.61
31 We are encouraged to learn from our mistakes. 3.89 3.60 3.81 3.61 3.68 3.80 3.88
32 We have adequate resources to do our jobs. 3.69 3.33 3.64 3.25 3.50 3.79 3.68
33 We are given accurate feedback about our performance. 3.69 3.34 3.61 3.49 3.48 3.60 3.65
34 When possible, alternative work schedules (flex-time, compressed work weeks, job sharing,  telecommuting) are offered to employees. 3.87 3.45 3.80 3.42 3.63 3.82 3.92
35 Training is made available to us for personal growth and development. 3.87 3.46 3.81 3.40 3.58 3.76 3.64
36 Training is made available to us so that we can do our jobs better. 3.97 3.57 3.88 3.55 3.63 3.87 3.75
37 We have access to information about job opportunities, conferences, workshops, and training. 3.96 3.67 3.92 3.55 3.70 3.83 3.61
38 Supervisors know whether an individual's career goals are compatible with organizational goals. 3.53 3.23 3.46 3.20 3.28 3.38 3.42
39 We have sufficient procedures to ensure the safety of employees in the workplace. 4.11 3.62 4.02 3.70 3.92 4.10 4.05
40 Our workplace is well maintained. 3.77 3.43 3.78 3.64 3.62 3.86 3.87
41 Within my workplace, there is a feeling of community. 3.75 3.43 3.75 3.33 3.53 3.64 3.71
42 The environment supports a balance between work and personal life. 3.86 3.31 3.68 3.44 3.68 3.75 3.84
43 The pace of the work in this organization enables me to do a good job. 3.78 3.23 3.60 3.39 3.56 3.60 3.76
44 My job meets my expectations. 3.84 3.48 3.77 3.52 3.65 3.74 3.80
45 We  balance our focus on both long range and short-term goals. 3.82 3.43 3.63 3.36 3.48 3.62 3.72
46 My ideas and opinions count at work. 3.84 3.26 3.66 3.34 3.54 3.61 3.63
47 People who challenge the status quo are valued. 3.38 2.83 3.19 2.80 2.96 3.13 3.21
48 Work groups are actively involved in making work processes more effective. 3.61 3.13 3.44 3.06 3.25 3.42 3.41
49 The people I work with treat each other with respect. 3.97 3.61 3.95 3.59 3.74 3.78 3.88
50 Information is shared as appropriate with the public. 4.02 3.57 3.83 3.64 3.81 3.85 3.98
51 Favoritism (special treatment) is not an issue in raises or promotions. 3.50 2.99 3.26 2.94 3.14 3.23 3.44
52 Our employees are generally ethical in the workplace. 4.14 3.74 4.03 3.77 3.92 3.93 4.08
53 I am confident that any ethics violation I report will be properly handled. 3.98 3.57 3.83 3.63 3.70 3.79 3.96
54 Harassment is not tolerated at my workplace. 4.21 3.90 4.13 3.89 4.01 4.11 4.24
55 I am satisfied with the opportunities I have to evaluate my supervisor's performance. 3.35 3.05 3.13 2.90 3.06 3.15 3.30
56 When possible, problems are solved before they become a crisis. 3.71 3.38 3.57 3.37 3.46 3.58 3.64
57 We use feedback from those we serve to improve our performance. 3.88 3.50 3.83 3.54 3.59 3.74 3.82
58 I believe we will use the information from this survey to improve our performance. 3.74 3.21 3.44 3.04 3.19 3.50 3.59
59 I have regular involvement (once a month or more) in community activities or groups. 3.72 3.43 3.71 3.46 3.62 3.61 3.61
60 People are paid fairly for the work they do. 3.07 2.43 2.87 2.69 2.69 3.10 2.94
61 Salaries are competitive with similar jobs in the community. 2.69 2.38 2.78 2.54 2.36 3.00 2.63
62 Benefits can be selected to meet individual needs. 3.67 3.43 3.81 3.51 3.57 3.70 3.67
63 I understand my benefit plan. 3.91 3.72 3.95 3.75 3.82 3.92 3.89
64 Benefits are comparable to those offered in other jobs. 3.56 3.36 3.74 3.37 3.46 3.58 3.61
65 My pay keeps pace with the cost of living. 2.49 2.05 2.57 2.14 2.22 2.63 2.50
66 Changes in benefits and compensation have been explained to me during the last 2 years. 3.62 3.14 3.80 3.47 3.53 3.74 3.63
67 I am satisfied with my continuing education/training opportunities 3.68 3.24 3.68 3.25 3.42 3.59 3.52
68 I am satisfied with my medical  insurance. 3.48 3.23 3.61 3.26 3.43 3.38 3.50
69 I am satisfied with my sick leave. 4.05 3.90 4.08 3.85 3.99 4.01 4.05
70 I am satisfied with my vacation. 4.06 3.89 4.06 3.83 3.99 4.04 4.06
71 I am satisfied with my retirement. 3.74 3.58 3.68 3.49 3.55 3.64 3.72
72 I am satisfied with my dental insurance. 3.14 2.79 3.27 2.78 2.86 2.98 3.09
73 I am satisfied with my vision insurance. 3.17 2.82 3.32 2.86 3.02 3.12 3.03
74 I am satisfied with my holiday benefit. 4.03 3.84 3.98 3.77 4.02 3.99 3.98
75 I am satisfied with my Employee Assistance Program (E.A.P.). 3.61 3.51 3.54 3.43 3.45 3.64 3.57
76 Information and knowledge are shared openly within this organization. 3.54 3.08 3.22 2.96 3.04 3.30 3.35
77 An effort is made to get the opinions of people throughout the organization. 3.47 2.98 3.20 2.84 2.98 3.28 3.31
78 We work well with other organizations. 3.88 3.50 3.80 3.56 3.62 3.77 3.86
79 We work well with our governing bodies (the legislature, the board, etc.). 3.95 3.43 3.88 3.58 3.72 3.78 3.90
80 We work well with the public. 4.17 3.66 4.06 3.77 3.95 3.97 4.07
81 We understand the state, local, national, and global issues that impact the organization. 4.03 3.49 3.88 3.71 3.79 3.82 3.93
82 We know how our work impacts others in the organization.  3.89 3.60 3.70 3.62 3.59 3.79 3.83
83 Our web site is easy to use and contains helpful information. 3.65 3.61 3.41 3.88 3.55 3.57 3.93
84 I have a good understanding of our mission, vision, and strategic plan. 4.05 3.85 3.87 3.81 3.82 3.99 3.97
85 I believe we communicate our mission effectively to the public. 3.82 3.46 3.57 3.50 3.58 3.68 3.83
86 My organization encourages me to be involved in my community. 3.43 3.28 3.57 3.21 3.33 3.35 3.26

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