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Survey of Organizational Excellence >
Benchmarks
> Similar Size
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Similar Size BenchmarksSimilar Size Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2007-2008 grouped by the number of employees in the organization (FTE). |
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Similar Size Response Rates |
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Category |
Description |
# of Organizations |
Average # of FTEs |
Response Rate |
| 1 | Organizations with less than 26 employees. | 12 | 16 | 84.6% |
| 2 | Organizations with 26 to 100 employees. | 14 | 63 | 74.1% |
| 3 | Organizations with 101 to 300 employees. | 11 | 196 | 75.9% |
| 4 | Organizations with 301 to 1000 employees. | 11 | 500 | 67.0% |
| 5 | Organizations with 1001 to 10,000 employees. | 10 | 5049 | 55.3% |
| 6 | Organizations with greater than 10,000 employees. | 4 | 20836 | 37.3% |
| FTE 1 | FTE 2 | FTE 3 | FTE 4 | FTE 5 | FTE 6 | |
| Synthesis | 383 | 365 | 364 | 367 | 342 | 329 |
| Dim # | Dimension | FTE 1 | FTE 2 | FTE 3 | FTE 4 | FTE 5 | FTE 6 |
| 1 | Work Group | 376 | 355 | 355 | 354 | 332 | 316 |
| 2 | Accommodations | 358 | 343 | 343 | 349 | 325 | 308 |
| 3 | Organizational Features | 388 | 370 | 368 | 373 | 347 | 336 |
| 4 | Information | 385 | 360 | 359 | 361 | 340 | 328 |
| 5 | Personal | 388 | 369 | 369 | 371 | 342 | 332 |
| Cons # | Construct | FTE 1 | FTE 2 | FTE 3 | FTE 4 | FTE 5 | FTE 6 |
| 1 | Supervisor Effectiveness | 369 | 347 | 345 | 347 | 324 | 308 |
| 2 | Fairness | 387 | 365 | 367 | 360 | 344 | 326 |
| 3 | Team Effectiveness | 368 | 344 | 346 | 347 | 322 | 307 |
| 4 | Diversity | 384 | 364 | 361 | 363 | 339 | 325 |
| 5 | Fair Pay | 286 | 275 | 258 | 276 | 239 | 210 |
| 6 | Physical Environment | 398 | 376 | 379 | 382 | 358 | 343 |
| 7 | Benefits | 375 | 369 | 372 | 377 | 356 | 351 |
| 8 | Employment Development | 376 | 354 | 364 | 364 | 347 | 331 |
| 9 | Change Oriented | 374 | 348 | 346 | 350 | 325 | 313 |
| 10 | Goal Oriented | 388 | 358 | 361 | 364 | 339 | 330 |
| 11 | Holographic | 377 | 358 | 356 | 360 | 332 | 318 |
| 12 | Strategic | 402 | 398 | 392 | 395 | 369 | 361 |
| 13 | Quality | 399 | 391 | 390 | 397 | 369 | 358 |
| 14 | Internal | 367 | 334 | 332 | 336 | 313 | 301 |
| 15 | Availability | 395 | 369 | 366 | 367 | 350 | 339 |
| 16 | External | 393 | 379 | 379 | 379 | 356 | 344 |
| 17 | Job Satisfaction | 392 | 370 | 371 | 371 | 341 | 333 |
| 18 | Time and Stress | 386 | 367 | 370 | 369 | 341 | 332 |
| 19 | Burnout | 390 | 376 | 373 | 376 | 349 | 334 |
| 20 | Empowerment | 385 | 367 | 363 | 367 | 341 | 329 |
| Item # | Text | FTE 1 | FTE 2 | FTE 3 | FTE 4 | FTE 5 | FTE 6 |
| 1 | We are known for the quality of service we provide. | 4.10 | 4.08 | 4.06 | 4.19 | 3.86 | 3.77 |
| 2 | We are constantly improving our services. | 3.92 | 3.94 | 3.91 | 4.01 | 3.70 | 3.57 |
| 3 | Our goals are consistently met or exceeded. | 4.01 | 3.85 | 3.84 | 3.95 | 3.63 | 3.51 |
| 4 | We produce high quality work that has a low rate of error. | 4.10 | 3.91 | 3.94 | 4.02 | 3.72 | 3.61 |
| 5 | We know who our customers (those we serve) are. | 4.32 | 4.34 | 4.27 | 4.37 | 4.17 | 4.21 |
| 6 | We develop services to match our customers' needs. | 4.00 | 3.95 | 3.96 | 4.07 | 3.78 | 3.75 |
| 7 | My performance is evaluated fairly. | 4.01 | 3.89 | 3.84 | 3.90 | 3.72 | 3.67 |
| 8 | My supervisor is consistent when administering policies concerning employees. | 4.12 | 3.72 | 3.81 | 3.80 | 3.72 | 3.63 |
| 9 | Every employee is valued. | 3.84 | 3.61 | 3.55 | 3.61 | 3.31 | 3.17 |
| 10 | We work to attract, develop, and retain people with diverse backgrounds. | 3.84 | 3.73 | 3.62 | 3.62 | 3.41 | 3.30 |
| 11 | We have adequate computer resources (hardware and software). | 3.98 | 3.63 | 3.74 | 3.76 | 3.57 | 3.22 |
| 12 | Information systems are in place and accessible for me to get my job done. | 4.18 | 3.80 | 3.91 | 3.88 | 3.77 | 3.59 |
| 13 | Information is shared as appropriate with other organizations. | 3.96 | 3.72 | 3.76 | 3.71 | 3.57 | 3.47 |
| 14 | The right information gets to the right people at the right time. | 3.80 | 3.33 | 3.35 | 3.34 | 3.15 | 3.00 |
| 15 | We integrate information and act intelligently upon that information. | 3.98 | 3.60 | 3.66 | 3.66 | 3.50 | 3.40 |
| 16 | The work atmosphere encourages open and honest communication. | 3.73 | 3.45 | 3.44 | 3.46 | 3.21 | 3.06 |
| 17 | We feel the channels we must go through at work are reasonable. | 3.81 | 3.61 | 3.51 | 3.52 | 3.28 | 3.13 |
| 18 | Work groups are trained to incorporate the opinions of each member. | 3.67 | 3.41 | 3.43 | 3.43 | 3.21 | 3.07 |
| 19 | Work groups receive adequate feedback that helps improve their performance. | 3.65 | 3.41 | 3.41 | 3.46 | 3.23 | 3.10 |
| 20 | We have an opportunity to participate in the goal setting process. | 3.62 | 3.32 | 3.28 | 3.35 | 3.08 | 2.94 |
| 21 | Decision making and control are given to employees doing the actual work. | 3.62 | 3.47 | 3.39 | 3.41 | 3.13 | 2.93 |
| 22 | We seem to be working toward the same goals. | 3.88 | 3.68 | 3.67 | 3.66 | 3.42 | 3.27 |
| 23 | There is a basic trust among employees and supervisors. | 3.69 | 3.44 | 3.44 | 3.45 | 3.19 | 2.98 |
| 24 | We are given the opportunity to do our best work. | 4.00 | 3.84 | 3.80 | 3.82 | 3.54 | 3.43 |
| 25 | We feel a sense of pride when we tell people that we work for this organization. | 4.09 | 3.99 | 3.93 | 4.02 | 3.65 | 3.45 |
| 26 | The amount of work I am asked to do is reasonable. | 3.88 | 3.66 | 3.72 | 3.77 | 3.41 | 3.42 |
| 27 | We are efficient. | 3.93 | 3.56 | 3.66 | 3.61 | 3.40 | 3.36 |
| 28 | Outstanding work is recognized. | 3.79 | 3.56 | 3.51 | 3.54 | 3.19 | 3.00 |
| 29 | There is a real feeling of teamwork. | 3.69 | 3.43 | 3.47 | 3.51 | 3.22 | 3.05 |
| 30 | We feel our efforts count. | 3.73 | 3.60 | 3.55 | 3.61 | 3.26 | 3.08 |
| 31 | We are encouraged to learn from our mistakes. | 3.94 | 3.84 | 3.80 | 3.81 | 3.64 | 3.59 |
| 32 | We have adequate resources to do our jobs. | 3.75 | 3.59 | 3.67 | 3.66 | 3.43 | 3.20 |
| 33 | We are given accurate feedback about our performance. | 3.72 | 3.64 | 3.58 | 3.63 | 3.45 | 3.28 |
| 34 | When possible, alternative work schedules (flex-time, compressed work weeks, job sharing, telecommuting) are offered to employees. | 3.93 | 3.94 | 3.97 | 3.63 | 3.49 | 3.26 |
| 35 | Training is made available to us for personal growth and development. | 3.85 | 3.62 | 3.72 | 3.73 | 3.54 | 3.36 |
| 36 | Training is made available to us so that we can do our jobs better. | 4.00 | 3.70 | 3.80 | 3.82 | 3.63 | 3.49 |
| 37 | We have access to information about job opportunities, conferences, workshops, and training. | 3.78 | 3.61 | 3.87 | 3.85 | 3.70 | 3.54 |
| 38 | Supervisors know whether an individual's career goals are compatible with organizational goals. | 3.53 | 3.38 | 3.42 | 3.42 | 3.30 | 3.11 |
| 39 | We have sufficient procedures to ensure the safety of employees in the workplace. | 4.16 | 4.02 | 4.00 | 4.02 | 3.73 | 3.73 |
| 40 | Our workplace is well maintained. | 3.94 | 3.82 | 3.71 | 3.80 | 3.59 | 3.43 |
| 41 | Within my workplace, there is a feeling of community. | 3.84 | 3.58 | 3.71 | 3.71 | 3.46 | 3.34 |
| 42 | The environment supports a balance between work and personal life. | 3.96 | 3.80 | 3.77 | 3.73 | 3.38 | 3.34 |
| 43 | The pace of the work in this organization enables me to do a good job. | 3.99 | 3.59 | 3.63 | 3.66 | 3.32 | 3.35 |
| 44 | My job meets my expectations. | 3.91 | 3.76 | 3.74 | 3.76 | 3.55 | 3.43 |
| 45 | We balance our focus on both long range and short-term goals. | 3.86 | 3.67 | 3.64 | 3.64 | 3.42 | 3.35 |
| 46 | My ideas and opinions count at work. | 3.86 | 3.63 | 3.65 | 3.64 | 3.35 | 3.17 |
| 47 | People who challenge the status quo are valued. | 3.45 | 3.17 | 3.12 | 3.16 | 2.86 | 2.76 |
| 48 | Work groups are actively involved in making work processes more effective. | 3.55 | 3.37 | 3.45 | 3.44 | 3.17 | 3.05 |
| 49 | The people I work with treat each other with respect. | 4.01 | 3.84 | 3.88 | 3.88 | 3.66 | 3.48 |
| 50 | Information is shared as appropriate with the public. | 4.06 | 3.95 | 3.89 | 3.87 | 3.66 | 3.52 |
| 51 | Favoritism (special treatment) is not an issue in raises or promotions. | 3.64 | 3.29 | 3.31 | 3.27 | 3.07 | 2.81 |
| 52 | Our employees are generally ethical in the workplace. | 4.22 | 3.98 | 4.02 | 4.03 | 3.84 | 3.64 |
| 53 | I am confident that any ethics violation I report will be properly handled. | 4.06 | 3.92 | 3.83 | 3.86 | 3.63 | 3.47 |
| 54 | Harassment is not tolerated at my workplace. | 4.33 | 4.13 | 4.11 | 4.15 | 3.98 | 3.81 |
| 55 | I am satisfied with the opportunities I have to evaluate my supervisor's performance. | 3.40 | 3.23 | 3.23 | 3.12 | 3.04 | 2.88 |
| 56 | When possible, problems are solved before they become a crisis. | 3.75 | 3.61 | 3.53 | 3.61 | 3.43 | 3.32 |
| 57 | We use feedback from those we serve to improve our performance. | 3.92 | 3.80 | 3.77 | 3.77 | 3.55 | 3.43 |
| 58 | I believe we will use the information from this survey to improve our performance. | 3.77 | 3.51 | 3.48 | 3.48 | 3.18 | 3.04 |
| 59 | I have regular involvement (once a month or more) in community activities or groups. | 3.68 | 3.59 | 3.65 | 3.67 | 3.56 | 3.44 |
| 60 | People are paid fairly for the work they do. | 3.18 | 3.02 | 2.83 | 2.94 | 2.56 | 2.26 |
| 61 | Salaries are competitive with similar jobs in the community. | 2.78 | 2.73 | 2.54 | 2.80 | 2.44 | 2.19 |
| 62 | Benefits can be selected to meet individual needs. | 3.66 | 3.69 | 3.71 | 3.72 | 3.52 | 3.42 |
| 63 | I understand my benefit plan. | 3.95 | 3.86 | 3.87 | 3.94 | 3.77 | 3.77 |
| 64 | Benefits are comparable to those offered in other jobs. | 3.65 | 3.54 | 3.60 | 3.65 | 3.42 | 3.35 |
| 65 | My pay keeps pace with the cost of living. | 2.63 | 2.51 | 2.40 | 2.55 | 2.16 | 1.85 |
| 66 | Changes in benefits and compensation have been explained to me during the last 2 years. | 3.65 | 3.60 | 3.68 | 3.75 | 3.40 | 3.30 |
| 67 | I am satisfied with my continuing education/training opportunities | 3.70 | 3.48 | 3.61 | 3.55 | 3.36 | 3.18 |
| 68 | I am satisfied with my medical insurance. | 3.50 | 3.42 | 3.53 | 3.53 | 3.32 | 3.31 |
| 69 | I am satisfied with my sick leave. | 4.06 | 4.00 | 4.06 | 4.05 | 3.94 | 3.92 |
| 70 | I am satisfied with my vacation. | 4.07 | 3.98 | 4.06 | 4.06 | 3.93 | 3.93 |
| 71 | I am satisfied with my retirement. | 3.80 | 3.61 | 3.65 | 3.71 | 3.54 | 3.61 |
| 72 | I am satisfied with my dental insurance. | 3.13 | 3.09 | 3.05 | 3.09 | 2.91 | 2.78 |
| 73 | I am satisfied with my vision insurance. | 3.09 | 3.08 | 3.11 | 3.19 | 2.95 | 2.83 |
| 74 | I am satisfied with my holiday benefit. | 3.98 | 3.96 | 4.02 | 3.99 | 3.87 | 3.87 |
| 75 | I am satisfied with my Employee Assistance Program (E.A.P.). | 3.51 | 3.57 | 3.66 | 3.52 | 3.50 | 3.50 |
| 76 | Information and knowledge are shared openly within this organization. | 3.59 | 3.29 | 3.21 | 3.30 | 3.03 | 2.95 |
| 77 | An effort is made to get the opinions of people throughout the organization. | 3.52 | 3.24 | 3.19 | 3.28 | 2.93 | 2.83 |
| 78 | We work well with other organizations. | 3.93 | 3.83 | 3.76 | 3.83 | 3.55 | 3.47 |
| 79 | We work well with our governing bodies (the legislature, the board, etc.). | 3.89 | 3.99 | 3.90 | 3.86 | 3.51 | 3.35 |
| 80 | We work well with the public. | 4.16 | 4.07 | 4.00 | 4.10 | 3.78 | 3.66 |
| 81 | We understand the state, local, national, and global issues that impact the organization. | 4.07 | 3.95 | 3.88 | 3.87 | 3.61 | 3.48 |
| 82 | We know how our work impacts others in the organization. | 3.92 | 3.77 | 3.74 | 3.78 | 3.61 | 3.57 |
| 83 | Our web site is easy to use and contains helpful information. | 3.95 | 3.70 | 3.62 | 3.69 | 3.60 | 3.59 |
| 84 | I have a good understanding of our mission, vision, and strategic plan. | 3.99 | 4.01 | 3.93 | 3.92 | 3.84 | 3.74 |
| 85 | I believe we communicate our mission effectively to the public. | 3.81 | 3.81 | 3.71 | 3.71 | 3.44 | 3.40 |
| 86 | My organization encourages me to be involved in my community. | 3.27 | 3.34 | 3.33 | 3.52 | 3.36 | 3.10 |
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