Org Excel logo Title: Organizational Excllence
   Survey of Organizational Excellence   Star image
  | About Us | Contact Information | Site Map | FAQs | Archive Files |
Home > Survey of Organizational Excellence > Benchmarks > Special Grouping

Special Grouping Benchmarks

Special Grouping Benchmark scores are the average scores for all state agencies that participated in the Survey of Organizational Excellence 2007-2008 grouped by the one of several possible categories.

 

View Special Groupings Excel File

Special Groupings Response Rates
Category Description # of Organizations Response Rate

SACC:

  State Agency Coordinating Council.   Large state agencies excluding higher education and agencies headed by an elected official. 10 51.02%

MACC: 

 Mid-Size Agency Coordinating Council.   Agencies with 101- 799 FTEs excluding higher education and agencies headed by an elected official. 14 67.71%

SSATF:

  Small State Agency Task Force: Agencies with 100 or fewer FTEs excluding higher education and agencies headed by an elected official. 19 80.49%

[Return to top of page]

Synthesis Scores

SACC MACC SSATF
Synthesis 339 362 381

[Return to top of page]

Dimension Scores

Dim # Dimension SACC MACC SSATF
1 Work Group 329 353 375
2 Accommodations 321 342 353
3 Organizational Features 343 368 388
4 Information 336 356 383
5 Personal 341 367 386

[Return to top of page]

Construct Scores

Cons # Construct SACC MACC SSATF
1 Supervisor Effectiveness 320 345 367
2 Fairness 341 363 386
3 Team Effectiveness 319 345 366
4 Diversity 336 360 384
5 Fair Pay 232 266 280
6 Physical Environment 354 375 388
7 Benefits 354 369 374
8 Employment Development 343 359 371
9 Change Oriented 322 345 370
10 Goal Oriented 336 359 383
11 Holographic 328 356 376
12 Strategic 366 390 409
13 Quality 367 391 404
14 Internal 309 331 363
15 Availability 348 364 391
16 External 353 374 395
17 Job Satisfaction 342 369 389
18 Time and Stress 342 367 385
19 Burnout 345 371 390
20 Empowerment 338 363 383

[Return to top of page]

Item Scores

Item # Text SACC MACC SSATF
1 We are known for the quality of service we provide. 3.81 4.09 4.15
2 We are constantly improving our services. 3.67 3.92 4.05
3 Our goals are consistently met or exceeded. 3.61 3.84 4.04
4 We produce high quality work that has a low rate of error. 3.72 3.96 4.07
5 We know who our customers (those we serve) are. 4.18 4.33 4.42
6 We develop services to match our customers' needs. 3.75 4.01 4.06
7 My performance is evaluated fairly. 3.73 3.85 4.07
8 My supervisor is consistent when administering policies concerning employees. 3.70 3.79 4.00
9 Every employee is valued. 3.28 3.57 3.86
10 We work to attract, develop, and retain people with diverse backgrounds. 3.39 3.60 3.86
11 We have adequate computer resources (hardware and software). 3.47 3.69 3.82
12 Information systems are in place and accessible for me to get my job done. 3.73 3.85 4.04
13 Information is shared as appropriate with other organizations. 3.53 3.68 3.97
14 The right information gets to the right people at the right time. 3.10 3.31 3.68
15 We integrate information and act intelligently upon that information. 3.47 3.63 3.89
16 The work atmosphere encourages open and honest communication. 3.18 3.44 3.71
17 We feel the channels we must go through at work are reasonable. 3.25 3.49 3.82
18 Work groups are trained to incorporate the opinions of each member. 3.17 3.41 3.65
19 Work groups receive adequate feedback that helps improve their performance. 3.21 3.43 3.65
20 We have an opportunity to participate in the goal setting process. 3.03 3.31 3.53
21 Decision making and control are given to employees doing the actual work. 3.09 3.41 3.62
22 We seem to be working toward the same goals. 3.39 3.65 3.91
23 There is a basic trust among employees and supervisors. 3.15 3.44 3.68
24 We are given the opportunity to do our best work. 3.52 3.79 4.01
25 We feel a sense of pride when we tell people that we work for this organization. 3.57 3.91 4.12
26 The amount of work I am asked to do is reasonable. 3.48 3.72 3.85
27 We are efficient. 3.38 3.59 3.86
28 Outstanding work is recognized. 3.18 3.50 3.81
29 There is a real feeling of teamwork. 3.19 3.45 3.65
30 We feel our efforts count. 3.23 3.54 3.78
31 We are encouraged to learn from our mistakes. 3.63 3.78 3.94
32 We have adequate resources to do our jobs. 3.39 3.62 3.77
33 We are given accurate feedback about our performance. 3.42 3.57 3.80
34 When possible, alternative work schedules (flex-time, compressed work weeks, job sharing,  telecommuting) are offered to employees. 3.48 3.76 3.99
35 Training is made available to us for personal growth and development. 3.51 3.67 3.75
36 Training is made available to us so that we can do our jobs better. 3.60 3.78 3.89
37 We have access to information about job opportunities, conferences, workshops, and training. 3.66 3.77 3.74
38 Supervisors know whether an individual's career goals are compatible with organizational goals. 3.24 3.37 3.54
39 We have sufficient procedures to ensure the safety of employees in the workplace. 3.74 3.96 4.09
40 Our workplace is well maintained. 3.55 3.70 3.85
41 Within my workplace, there is a feeling of community. 3.43 3.67 3.75
42 The environment supports a balance between work and personal life. 3.42 3.72 3.96
43 The pace of the work in this organization enables me to do a good job. 3.38 3.63 3.84
44 My job meets my expectations. 3.52 3.73 3.87
45 We  balance our focus on both long range and short-term goals. 3.39 3.62 3.83
46 My ideas and opinions count at work. 3.32 3.62 3.82
47 People who challenge the status quo are valued. 2.85 3.15 3.35
48 Work groups are actively involved in making work processes more effective. 3.15 3.39 3.52
49 The people I work with treat each other with respect. 3.63 3.85 4.00
50 Information is shared as appropriate with the public. 3.64 3.85 4.07
51 Favoritism (special treatment) is not an issue in raises or promotions. 3.01 3.34 3.57
52 Our employees are generally ethical in the workplace. 3.80 4.02 4.12
53 I am confident that any ethics violation I report will be properly handled. 3.58 3.85 4.02
54 Harassment is not tolerated at my workplace. 3.94 4.13 4.28
55 I am satisfied with the opportunities I have to evaluate my supervisor's performance. 3.00 3.17 3.38
56 When possible, problems are solved before they become a crisis. 3.40 3.55 3.76
57 We use feedback from those we serve to improve our performance. 3.49 3.74 3.95
58 I believe we will use the information from this survey to improve our performance. 3.11 3.43 3.74
59 I have regular involvement (once a month or more) in community activities or groups. 3.50 3.57 3.61
60 People are paid fairly for the work they do. 2.51 2.89 3.14
61 Salaries are competitive with similar jobs in the community. 2.37 2.66 2.72
62 Benefits can be selected to meet individual needs. 3.48 3.64 3.71
63 I understand my benefit plan. 3.78 3.89 3.89
64 Benefits are comparable to those offered in other jobs. 3.38 3.56 3.63
65 My pay keeps pace with the cost of living. 2.10 2.45 2.56
66 Changes in benefits and compensation have been explained to me during the last 2 years. 3.44 3.67 3.68
67 I am satisfied with my continuing education/training opportunities 3.31 3.52 3.65
68 I am satisfied with my medical  insurance. 3.31 3.46 3.50
69 I am satisfied with my sick leave. 3.93 4.01 4.06
70 I am satisfied with my vacation. 3.92 4.00 4.04
71 I am satisfied with my retirement. 3.55 3.66 3.72
72 I am satisfied with my dental insurance. 2.89 3.03 3.13
73 I am satisfied with my vision insurance. 2.91 3.10 3.08
74 I am satisfied with my holiday benefit. 3.85 3.98 4.01
75 I am satisfied with my Employee Assistance Program (E.A.P.). 3.50 3.53 3.57
76 Information and knowledge are shared openly within this organization. 2.98 3.21 3.59
77 An effort is made to get the opinions of people throughout the organization. 2.89 3.20 3.49
78 We work well with other organizations. 3.51 3.75 3.93
79 We work well with our governing bodies (the legislature, the board, etc.). 3.46 3.83 4.08
80 We work well with the public. 3.72 3.98 4.19
81 We understand the state, local, national, and global issues that impact the organization. 3.60 3.84 4.09
82 We know how our work impacts others in the organization.  3.60 3.75 3.90
83 Our web site is easy to use and contains helpful information. 3.62 3.61 3.95
84 I have a good understanding of our mission, vision, and strategic plan. 3.78 3.90 4.09
85 I believe we communicate our mission effectively to the public. 3.43 3.66 3.94
86 My organization encourages me to be involved in my community. 3.24 3.27 3.35
[Return to top of page]  

Back to Benchmarks