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Higher Education Version Benchmarks and Demographics 

Higher Education Version Benchmark scores are the average scores for all institutions that participated in the Higher Education Excellence Survey 2009-2010. 


Average Response Rate



ID  Name
736 University of Texas - Pan American
787 Lamar State College - Orange
760 Texas A&M University Corpus Christi
923 Texas State Technical College Harlingen
727 Texas Transportation Institute
712 Texas Engineering Experiment Station
713 Tarleton State University
721021 School of Undergraduate Studies
761 Texas A&M International University
752001 University of North Texas - Libraries
763 Univ. North Texas Health Science Ctr. Fort Worth
952 Amarillo College


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Dimension Name Score
1 Work Group 358
2 Accommodations 359
3 Organizational Features 370
4 Information 357
5 Personal 373

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Construct Name Score
1 Supervisor Effectiveness 361
2 Fairness 362
3 Team Effectiveness 343
4 Diversity 368
5 Fair Pay 289
6 Physical Environment 389
7 Benefits 382
8 Employment Development 378
9 Change Oriented 357
10 Goal Oriented 366
11 Holographic 363
12 Strategic 381
13 Quality 387
14 Internal 332
15 Availability 364
16 External 376
17 Job Satisfaction 379
18 Time and Stress 371
19 Burnout 380
20 Empowerment 365


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Item Text Score
1 We are constantly improving our services. 3.97
2 Our goals are consistently met or exceeded. 3.88
3 We provide high quality programs and services. 4.17
4 We develop services to match the needs of those we serve. 4.09
5 My performance is evaluated fairly. 3.93
6 My supervisor is consistent when administering employee policies. 3.85
7 Every employee is valued. 3.68
8 We work to attract, develop, and retain people with diverse backgrounds. 3.73
9 We have adequate computer resources, (hardware and software). 3.83
10 Information systems are in place and accessible for me to get my job done. 3.97
11 Information is shared as appropriate with other organizations or institutions. 3.70
12 The right information gets to the right people at the right time. 3.33
13 We integrate information and act intelligently upon that information. 3.61
14 The work atmosphere encourages open and honest communication. 3.51
15 We feel the channels we must go through at work are reasonable. 3.47
16 Work groups or committees are trained to incorporate the opinions of each member. 3.44
17 Work groups or committees receive adequate feedback that helps improve performance. 3.39
18 We have an opportunity to participate in the goal setting process. 3.53
19 Decision making and control are given to employees doing the actual work. 3.38
20 We seem to be working toward the same goals. 3.64
21 There is a sense of trust throughout the organization. 3.25
22 We are given the opportunity to do our best work. 3.82
23 I feel a sense of pride when I tell people that I work for this institution. 4.14
24 The amount of work that is expected of me is reasonable. 3.73
25 We are efficient. 3.64
26 Outstanding work is recognized. 3.49
27 There is a real feeling of teamwork. 3.46
28 We feel that our efforts count. 3.56
29 We are encouraged to learn from our mistakes. 3.78
30 We have adequate resources to do our jobs. 3.66
31 We are given accurate feedback about our performance. 3.65
32 When possible, alternative work schedules (flex-time, compressed work weeks, job sharing, telecommuting) are offered to us. 3.69
33 Learning opportunities or training are made available for personal growth and development. 3.77
34 Learning opportunities or training are made available for professional growth or skills development. 3.87
35 We have access to information about job opportunities, conferences, workshops, and training. 3.87
36 My supervisor is supportive of my career goals. 3.97
37 We have sufficient procedures to ensure the safety of employees in the workplace. 4.06
38 Our workplace is well maintained. 3.90
39 Within my workplace, there is a feeling of community. 3.77
40 The environment supports a balance between work and personal life. 3.78
41 The pace of the work in this organization enables me to do a good job. 3.79
42 My job meets my expectations. 3.83
43 We balance our focus on both long range and short term goals. 3.71
44 My ideas and opinions count at work. 3.72
45 People who challenge the status quo are valued. 3.24
46 Work groups or committees are involved in making work processes more effective. 3.48
47 The people I work with treat each other with respect. 3.88
48 The appropriate information is shared with the public. 3.80
49 Favoritism (special treatment) is not an issue in raises and promotions. 3.43
50 Our employees are generally ethical in the workplace. 4.04
51 I am confident that any ethics violation I report will be properly handled. 3.84
52 Harassment is not tolerated at my workplace. 4.13
53 I am satisfied with the opportunities I have to evaluate my supervisor's performance. 3.32
54 When possible, problems are solved before they become a crisis. 3.66
55 We use feedback from those we serve to improve our performance. 3.89
56 I believe we will use the information from this survey to improve our performance. 3.54
57 I have regular involvement (once a month or more) in community activities or groups. 3.71
58  People are paid fairly for the work they do. 3.00
59 Salaries are competitive with similar positions in the community or at comparable institutions. 2.93
60 Benefits can be selected to meet individual needs. 3.75
61 I understand my benefits plan. 3.89
62 Benefits are comparable to those offered in other jobs. 3.82
63 My pay keeps pace with the cost of living. 2.75
64 Changes in benefits and compensation packages have been explained during the last two years. 3.73
65 I am satisfied with my continuing education/training opportunities. 3.67
66 I am satisfied with my medical insurance. 3.73
67 I am satisfied with my sick leave. 4.08
68 I am satisfied with my vacation. 4.05
69 I am satisfied with my retirement. 3.76
70 I am satisfied with my dental insurance. 3.37
71 I am satisfied with my vision insurance. 3.34
72 I am satisfied with my holiday benefit. 3.99
73 I am satisfied with my Employee Assistance Program (E.A.P.). 3.35
74 Information and knowledge are shared openly within this organization. 3.26
75 An effort is made to get the opinions of people throughout the organization. 3.36
76 We work well with other organizations. 3.75
77 We work well with our governing bodies (the legislature, the board of regents, etc.). 3.78
78 We work well with the public. 3.99
79 We understand the state, local, national and global issues that impact this organization. 3.87
80 We know how our work impacts other employees. 3.72
81 Our web site is easy to use and contains helpful information. 3.54
82 I have a good understanding of our mission, vision, and strategic plan. 3.82
83 I believe we communicate our mission effectively to the public. 3.60
84 My organization encourages me to be involved in my community. 3.60

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